BMW of Macon - Service Center

Appreciative Encountered a situation as a result of inclement weather. Once I Informed the dealership, they did not hesitate to set me up for success. I responded Encountered a situation as a result of inclement weather. Once I Informed the dealership, they did not hesitate to set me up for success. I responded to the appointment as instructed. Within a few days, the problem was solved. Customer service is key, for me. This Veteran appreciates the service that was given. I Proudly Served And so did the Dealership. How Apropos. Thanks BMW OF MACON GA. More

Professional service. The technicians are very thorough they really take pride in servicing your vehicle. Jeffery was nice and courteous and Liz is always nice and informat The technicians are very thorough they really take pride in servicing your vehicle. Jeffery was nice and courteous and Liz is always nice and informative. More

The Ultimate Service Department It is said that BMW is the ultimate Driving Machine, this statement in my opinion can only be true if BMW's service department is second to none. BMW It is said that BMW is the ultimate Driving Machine, this statement in my opinion can only be true if BMW's service department is second to none. BMW Macon GA has a service department that is second to None! Their customer service representatives made me feel as if I was at home and their ability to communicate the necessary repairs were considerate and helpful. More

The back window had separated from the top of my 128i. The Service Rep was very helpful in getting the issue resolved. I felt like this was a defective top to the convertible for the back glass to separate The Service Rep was very helpful in getting the issue resolved. I felt like this was a defective top to the convertible for the back glass to separate from the top. She was very responsive and kept me informed. More

Great Service Always offer great personal service experience. Would recommend this dealership to family and friends purchasing a BMW.We really like the pickup and Always offer great personal service experience. Would recommend this dealership to family and friends purchasing a BMW.We really like the pickup and delivery for service . More

Great customer service!! Liz is the best! Everyone is friendly. Great customer service! Came in for oil change,brake fluid flush and new front emblem. Took advantage of their May service sp Everyone is friendly. Great customer service! Came in for oil change,brake fluid flush and new front emblem. Took advantage of their May service specials, overall price was not bad. More

They want to be good but they aren't I moved to the area for work and this was the closest dealership. In the 3 years I have used them, they have yet to follow through on anything. Take I moved to the area for work and this was the closest dealership. In the 3 years I have used them, they have yet to follow through on anything. Take this week's issue: I need new tires. I order them last Friday and both service and parts are incredibly nice on the phone (thus the 2 stars, rather than one). I ask the parts department, based on my 3 years of their inconsistencies, to call when the 2 tires ordered arrive. I schedule my appointment for Wednesday to ensure the tires arrive since they are scheduled for delivery by Monday. I call the parts department on Wednesday morning, they never called me. Yes, the tires arrived as scheduled. Then I wait for the call from service to pick up my car however by 8:30 AM, I know something is wrong. I call service and they have my appointment off by a week, during my vacation. They do not return phone calls so call multiple times to get through. This morning I had to have the secretary write a note and hand deliver it to the Service department in order to talk to anyone, only to find out I didn't even have an appointment this morning. Everyone is very nice on the phone, consistently so. They are nice in person too. There is no follow through from service or parts. If you are forced to use them, call them multiple times and double then triple check everything. I am moving out of the area for work and I am relieved there is more than one BMW dealer in my new city. I kept going to Macon rather than drive to Atlanta but if I ever end up back here, I will not use Macon. More

service department i was on my way to florida from indiana when by 2013 bmw 328i overheated. i stopped at bmw of makon and service advisor shelly black quickly got my ca i was on my way to florida from indiana when by 2013 bmw 328i overheated. i stopped at bmw of makon and service advisor shelly black quickly got my car to a service technician. the whole staff on this saturday morning was so friendly and efficient. we were given a loaner to go get breakfast, came back' and the problem was fixed. the car was tested, washed, and cleaned on the inside, outstanding people and dealership. More

Excellent service department Brought my wife's BMW X5 in Saturday morning for maintenance service. The staff was very courteous and my car was immediately taken to the service a Brought my wife's BMW X5 in Saturday morning for maintenance service. The staff was very courteous and my car was immediately taken to the service area.(Gerald Gibson (service advisor) came out to service waiting area several times to give me updates on service work..although it's a little bit of a drive from savannah to receive service work, it's well worth the drive. More