BMW of Macon - Service Center

Great experience Treated very well. Great service. Lindsay addressed my concerns and had me back on the road with little trouble. Would recommend this service depart Treated very well. Great service. Lindsay addressed my concerns and had me back on the road with little trouble. Would recommend this service department without reservation. More

It fast, easy and efficient to check in. Mr. Mac Angley did an excellent job of listening to me and my concerns for my vehicle. He made adequate notes of what I was saying. Mr. Angley asked m Mr. Mac Angley did an excellent job of listening to me and my concerns for my vehicle. He made adequate notes of what I was saying. Mr. Angley asked me if I needed a ride any where while the vehicle was being serviced. I asked him if the work could be completed by 2:00PM as I had to travel out of town. He assured me that he would do everything possible to get it done by that time and it was completed by 1:00PM. He asked if I needed someone to come pick me up. which I did not. It was a great experience. Mr. Mac Angley did an excellent job! More

Awesome Great service, friendly atmosphere. Brought my car in for service and had an enjoyable and relaxing time in the waiting area. The car was serviced in Great service, friendly atmosphere. Brought my car in for service and had an enjoyable and relaxing time in the waiting area. The car was serviced in short order and freshly washed More

Good but needs a little work First of all, I used the iDrive in my car, coupled with the BMW app, to schedule service for my car. When I had not gotten a confirmation from the de First of all, I used the iDrive in my car, coupled with the BMW app, to schedule service for my car. When I had not gotten a confirmation from the dealership regarding my appointment date and time, I called to confirm. They had not received the service request, and the person that answered the phone said that it was never a good idea to use any other method to schedule other than calling (then why do we have that option in our cars and on our apps?). Second, service appointments are scheduled at 15 minute intervals, which is fine. However, the service techs all go to lunch between 12 and 1. Yet there are still appointments scheduled during that time. So if you have a 12:15 appointment, no one is going to look at your car until they get back from lunch. That adds extra time to your visit. Might be wise to block out the time from noon to 12:45 for appointments. Or either stagger the lunch breaks for your service techs. Otherwise, will lead to customer frustration and inconvenience. That being said, I am always well taken care of at this dealership. They are fairly quick, very knowledgeable, friendly, and the facility is clean and comfortable. Wish they offered a little more in the way of snacks as it seems like every time I am there, they have one or two granola or cereal bars and that's it. (not one or two choices, one or two bars total). However, they always have a good selection of drinks and coffee. They have a tv and a convenient work area and charging stations. It's also nice to have a window into the service area. More

recall Very courteous staff never had any problems (service) always staff very helpful would recommend them to others for service needs Thank you all for y Very courteous staff never had any problems (service) always staff very helpful would recommend them to others for service needs Thank you all for your help More

Service, the way it is supposed to be. Quickly greeted with a smile and introduction (Nikki). Service advisor (Sheila) was standing by to expeditiously get my vehicle taken back for service Quickly greeted with a smile and introduction (Nikki). Service advisor (Sheila) was standing by to expeditiously get my vehicle taken back for service. All employees in my vicinity said hello/good morning. Scott Smith entered the waiting area and said "Hi". More

Excellent customer service. Ms Meadows was the best! The service rep was very professional and thorough in explaining everything to me. The service tech even came out and explained some things to me. G The service rep was very professional and thorough in explaining everything to me. The service tech even came out and explained some things to me. Great experience! More