BMW of Macon - Service Center

I purchased my BMW directly from BMW of Macon in April 2019 and have always been the sole owner of the vehicle. From the day I drove it off the lot, I entrusted every single service and maintenance task t 2019 and have always been the sole owner of the vehicle. From the day I drove it off the lot, I entrusted every single service and maintenance task to this dealership, never cutting corners, always staying on top of oil changes and recommended repairs. This was my first high-value vehicle purchase, and I made sure to treat it with the utmost care, believing BMW of Macon would do the same. However, a week ago, while driving home on the interstate with my two small children late at night, the engine completely shut down without warning. This was a terrifying experience that put my family’s safety in jeopardy. I had the car immediately towed back to BMW of Macon, where I waited two days for a diagnosis. The service team informed me that my car needed a brand-new engine because a bearing had worn loose, causing the drive shaft to create a hole in my oil pan, which led to the engine shutting down. The repair cost? A staggering $34,000 on a car that is worth no more than $16,000 at this point. My insurance won’t cover it because the BMW technician, Chris, told them it was a mechanical failure—a failure that he stated is a common issue in BMWs. Yes, you read that right. This is apparently a known problem, according to Chris, and yet, despite the fact that BMW of Macon is the only place to ever service my vehicle, I was never once warned or advised that this could be something to watch for. They’re quick to tell me when my air filter needs to be changed or when my brakes are wearing down, but they conveniently never mention an issue as severe as this? Why was I never warned? If this is a common problem that they’re fully aware of, how was this not checked or addressed during any of the countless services I’ve paid for? Now, I’m out a vehicle, out thousands of dollars, and left with a car loan balance I can’t do anything about. BMW of Macon’s negligence and failure to inform me of this “common” issue have left me stranded—literally and financially. Their lack of accountability and disregard for my safety and that of my children is beyond unacceptable. Do yourself a favor—if you care about your vehicle and your peace of mind, do not trust BMW of Macon with your car. Their negligence could cost you far more than just money. It could put your life at risk. More

Best staff. Shelley, Lindsey handle everything so you can catch the shuttle, have coffee in lounge and they bring your car around after it’s been washed and cleaned. Perfect!!! catch the shuttle, have coffee in lounge and they bring your car around after it’s been washed and cleaned. Perfect!!! More

Need better customer service in service dept I have gone to this service center on and off for about 2 years. There customer service is not like other luxury dealerships that I have been too. In I have gone to this service center on and off for about 2 years. There customer service is not like other luxury dealerships that I have been too. In general, they are not very welcoming or inviting. Some of them act as if they don't want to be there. I've been there at times and not even my service person for the first hour or so. The waiting area is nice, my service person {Sheila) is very helpful but the overall service dept staff need an attitude make over. More

Great service Excellent technicians and quality service. Addressed all my requests, my vehicle needed a functional drivers seat belk buckle and since this was a sa Excellent technicians and quality service. Addressed all my requests, my vehicle needed a functional drivers seat belk buckle and since this was a safety issue I was scheduled immediately:) My only critique is I wish they had enough time to interiorly detail your vehicle other than vacuum. More