BMW of Macon

Excellent, friendly service We had to have our 2007 and 2011 328i BMWs serviced at Macon BMW due to recalls on both of the vehicles. They worked with us to get them both in back We had to have our 2007 and 2011 328i BMWs serviced at Macon BMW due to recalls on both of the vehicles. They worked with us to get them both in back to back which made our trips to Macon less of a hassle! The girls in the service department were very friendly and helpful! Made the whole experience much better than at some other dealerships we have come in contact with. The cars were working perfectly upon pickup and we couldn't be happier! Will definitely be going back to Macon BMW if we have any problems in the future! More

Purchased 2017 M4 Purchased a pre owned M4 last week. Every person I came in contact with was extremely attentive and very helpful. Overall a great buying experience. Purchased a pre owned M4 last week. Every person I came in contact with was extremely attentive and very helpful. Overall a great buying experience. More

First time disappointed after 16 years of service. Picked up my car Saturday. After getting on the road noticed my steering wheel was not centered, then my brake light and another light came up on the Picked up my car Saturday. After getting on the road noticed my steering wheel was not centered, then my brake light and another light came up on the dash. Returned immediately to the dealership. Have not heard a word from anyone today. I was in management for 40 years and dealt with the public. I know things happen, we are all human. I’m not mad or angry, just disappointed. Want you to know about this to help everyone improve their service. More

Pleasantly helpful The salesman, Tory Thrash, was quite knowledgeable and persuasive. I went there "just looking", but he and the staff were helpful, polite and cordial. The salesman, Tory Thrash, was quite knowledgeable and persuasive. I went there "just looking", but he and the staff were helpful, polite and cordial. It was a great experience! More

Great Service and staff The staff is very attentive and got my car back to me when promised. I have always used BMW of Macon even though I live in Atlanta because of the gre The staff is very attentive and got my car back to me when promised. I have always used BMW of Macon even though I live in Atlanta because of the great service and staff. More

service for a recall My visit to the BMW facility was a good experience. I was there to purchase an emblem and service on a recall. The service technician was prompt and w My visit to the BMW facility was a good experience. I was there to purchase an emblem and service on a recall. The service technician was prompt and was not a long wait. I would definitely visit the facility again More

My 3rd vehicle purchase from here, truly impressed! Excellent salesmanship, smooth transaction for purchase. I will continue to buy here in the future. Curtis Harris is a great salesman with patience a Excellent salesmanship, smooth transaction for purchase. I will continue to buy here in the future. Curtis Harris is a great salesman with patience and found me exactly what I was looking for. This is the 3rd vehicle he has sold me! More

Customer Service BMW has Great Customer Service!!!ii would recommend others to your dealership. I did not have to wait when bring my car or picking it back up. BMW has Great Customer Service!!!ii would recommend others to your dealership. I did not have to wait when bring my car or picking it back up. More

Tire wors I ran over a nail and had to get a tire replaced. I have a road hazard warranty, which is good, and the dealership had my tire in stock, which is also I ran over a nail and had to get a tire replaced. I have a road hazard warranty, which is good, and the dealership had my tire in stock, which is also good. I called to confirm these items and was told that I would be responsible for a $50 deductible, no problem. On arrival for the scheduled service I’m informed that the warranty doesn’t cover rotation and balancing of the new tire. That seems a little duplicitous to me (who replaces a tire without at least balancing it?). My problem is that the process took THREE HOURS. I’m sure they were busy, I’m sure there were lots of other things going on, but this should have taken an hour or two at the maximum. More

Able to help in a pinch While I was in town, I'm not local to Macon, I needed some help with my BMW. I called and spoke with Elizabeth. After explaining my challenge, she w While I was in town, I'm not local to Macon, I needed some help with my BMW. I called and spoke with Elizabeth. After explaining my challenge, she was able to work with the shop and squeeze my vehicle into an already fully booked day. All the other people I spoke with while waiting and browsing vehicles were extremely polite and offered help if needed. Thanks! George More