BMW of Macon

Amazing service and friendly staff! Always a pleasure! It is always a great experience to work with people that truly want to be of service to their customers. I appreciate their timely service and effic It is always a great experience to work with people that truly want to be of service to their customers. I appreciate their timely service and efficiency. More

Great service! I had a great experience and BMW of Macon and would highly recommend them for servicing your BMWs. Shelia Monroe and Shelly Black were amazing! I had a great experience and BMW of Macon and would highly recommend them for servicing your BMWs. Shelia Monroe and Shelly Black were amazing! More

Excellent Service As always, great service, great communication, and friendly people. Everyone is so nice and accommodating, They go out of their way to make sure I As always, great service, great communication, and friendly people. Everyone is so nice and accommodating, They go out of their way to make sure I am satisfied with the service. Thanks so much for all you do! More

Sales and Service Curtis and Vanessa both helped me with my purchase of a 2016 X5. They were awesome! Very friendly, knowledgeable and helpful. Curtis followed up wi Curtis and Vanessa both helped me with my purchase of a 2016 X5. They were awesome! Very friendly, knowledgeable and helpful. Curtis followed up with some service issues and made sure I was taken care of. More

Very professional, knowledgeable folks! Very kind service folks from beginning to end. Patient and kind in assisting with computer training on the many features available, in a very pleasant Very kind service folks from beginning to end. Patient and kind in assisting with computer training on the many features available, in a very pleasant atmosphere! Extremely comfortable! Car runs great! More

Mrs Liz is the most beautiful awesome person she Thank you Mr Liz thank you so much 100 stars to BMW she help me in so many words can explain but I can say to her in person Mr Liz thank you so much 100 stars to BMW she help me in so many words can explain but I can say to her in person More

Poor communication My car was picked up at 9am for regular service-a loaner was left (the main reason this review is not worse) At 3:30pm I called to check on the statu My car was picked up at 9am for regular service-a loaner was left (the main reason this review is not worse) At 3:30pm I called to check on the status. Was told someone would call me back. At 5 pm I called back and was told it would not be done until the next day due to a computer problem. Th next day I was called at 1:00pm and told that the car was done and wanted to know if they could drop it off. My wife was at a dr appt so I told them that they would have to wait until 4pm. The dealer rep said that 4 might not work for them and it might be the next day. I explained that since they kept my car an extra day, 4pm would have to work. Eventually I wa directed to someone who agreed to swap them out that day but it might be later than 4pm. I expect BMW to communicate better. I paid for the vehicle AND service reputation of BMW but was less than impressed. As I stated without the valet option this would have been a lower score. More

EXCELLENT TECHNICIAN SHIELA DID A NICE JOB ARRANGING SERVICE AND JAMES THE TECHNICIAN DID A GREAT JOB MAKING THE REPAIRS, HE ALSO GAVE HELPFUL ADVICE TO MAXIMIZE THE VEHI SHIELA DID A NICE JOB ARRANGING SERVICE AND JAMES THE TECHNICIAN DID A GREAT JOB MAKING THE REPAIRS, HE ALSO GAVE HELPFUL ADVICE TO MAXIMIZE THE VEHICLE LIFE. VEHICLE WAS ALSO NICELY DETAILED. MANY TANKS TO ALL INVOLVED. More

MY EXPERIENCE The service was relatively quick and the atmosphere was extremely pleasing. Everyone was helpful, kind, and courteous. I would definitely recommend th The service was relatively quick and the atmosphere was extremely pleasing. Everyone was helpful, kind, and courteous. I would definitely recommend this dealership to anyone and everyone. More

Good service Good experience -all the work was done in time line they told me.Service staff was very pleasant and professional.I will bring my car back for service Good experience -all the work was done in time line they told me.Service staff was very pleasant and professional.I will bring my car back for service, More