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BMW of Macon
Macon, GA
828 Reviews
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August 22, 2018
Simply the best BMW dealer out there Great folks especially Mr. Omar Saleh who treated me really good. Took care of my needs and gave me one xxxx of a deal. His dealings were direct and h Great folks especially Mr. Omar Saleh who treated me really good. Took care of my needs and gave me one xxxx of a deal. His dealings were direct and honest. No playing games or any gimmicks. I highly recommend this dealership to anybody looking to purchase a “BMW” More
by Zeako
Verified CustomerEmployees Worked With
Omar Saleh
August 21, 2018
Installing sat radio I went to service to have sat radio installed. 2hrs. Pretty fast. Minor issues-#1- they didn’t explain that I needed to call a # to finish install. T I went to service to have sat radio installed. 2hrs. Pretty fast. Minor issues-#1- they didn’t explain that I needed to call a # to finish install. Turned around came back and the Genius help turn it on. #2- I pointed out to the service person that’s week earlier when we purchased the car that the prep had not removed a sticker and adhesive in the frt windshield and adhesive residue from a large sticker in the back passenger window. Minor, I know but simple communication. More
by karlaleeper104
Employees Worked With
Don’t remember.
August 20, 2018
Oil change Everything went well. Elizabeth is always friendly and helpful. She was not able to give me a loaner car, but did her best to get me in and out in a Everything went well. Elizabeth is always friendly and helpful. She was not able to give me a loaner car, but did her best to get me in and out in a reasonable time. I was out in one hour and 1/2 approximately. More
by DENISE.FORTENBERRY
Employees Worked With
Elizabeth Rawlins
August 20, 2018
Many lies After my original contact with the dealership by email, I had a call shortly from a salesman. He set up an appointment for me at 11:00 on Thursday. Ke After my original contact with the dealership by email, I had a call shortly from a salesman. He set up an appointment for me at 11:00 on Thursday. Keep in mind that I am coming from almost Athens, GA. Upon my arrival, I noticed that a black 2014 Expedition was backed up to the side door and a couple of people were unloading cases of drinks. I asked the salesman if that was the one that I came to see. He said no it was not. Not really believing him, I looked it over. He tried to keep us in his office while this was being unloaded. I said "so let's see the one that I came for". He told us that there was another customer looking at it and they had been there since 10 am. He got up and went somewhere so I got up and held the door for the guys unloading the drinks from the Expedition. After they were done we went back to his office where he joined us. He then said he was going to check on the vehicle. I got up and went back to the door where they were unloading the drinks and could still see the Expedition. The salesman went out the front door and came around to the side and got into the Expedition that the drinks were in and drove it around the building to the front like he just went to get it from somewhere else. I explained to him that I do not appreciate all of the lies. We looked the Expedition, that had the drinks in it, over and decided to purchase it anyway in spite of a lying salesman. As we finally went to the finance office, by the way I paid cash, this guy was trying to sell me the extended warranty and was talking the Expedition down the entire time like it was a piece of junk. I realize it is not a BMW but I only bought this Expedition to drive to the Falcon's games. There is a piece on the driver's side seat that is broken and the manager agreed to get us a new one. I told him if he would buy the part and send it to me that I would have it installed since I did not want to spend another minute in that place. We will see if I actually receive this piece. You would think if someone had a hard appointment to see a specific vehicle that they would have it ready and not being used as a delivery truck. All in all it was a horrible experience and I will not be back nor recommend this place to anyone. It gives car dealers a bad name. By the way, I have a used dealers license so I am not a rookie at this. More
by myarbrough0
Employees Worked With
Jason Diaz, Yasser Abdou
August 20, 2018
Great Service They were able to get me in on my schedule and do the repairs on time and under their original estimate. They are the only place that I will let servi They were able to get me in on my schedule and do the repairs on time and under their original estimate. They are the only place that I will let service my vehicle. Shelly and her team are the best! More
by DAVE@JANSSONFINANCIAL.COM
Employees Worked With
Shelley Black, sheila meadows
August 20, 2018
Awesome experience from the test drive to the delivery! Charles (Chuck) Tinson was outstanding with impeccable customer service! It made the entire process smooth and uneventful. His patience made it very e Charles (Chuck) Tinson was outstanding with impeccable customer service! It made the entire process smooth and uneventful. His patience made it very easy to work with. Great experience! More
by robinsonX518
Employees Worked With
Charles (Chuck) Tinson, Vanessa Stubbs, ANTHONY LOTARDO
August 20, 2018
Shelley, Shelley, Shelley, Shelley!!!!!!!!! If I purchase again with BMW of Macon (would be 3rd purchase), it will be because of Shelley and the competency of the Service Technicians. Man, that If I purchase again with BMW of Macon (would be 3rd purchase), it will be because of Shelley and the competency of the Service Technicians. Man, that lady takes a lot of mess from customers and NEVER hides from them or loses her cool, even when most people would have! We just wish we could get Shelley every time. Face it, the sale for me is easy and only takes about 1.5-2 hours and after that, we never deal with that side of the business ever again (automatic payments, never late, don't need to contact them anymore). BUT going forward, the Service Center employees are the only folk responsible car owners with good credit/jobs ever deal with. Every one is nice during the sale, but afterwards we often just become a nothing, a complete nobody--and it is insulting and hurtful. My daughter has a '15 z4 purchased a while ago from another dealership and they are incompetent. The guys working on the cars HERE do a fantastic job and always figure out what the problem is and GET THE REPAIRS RIGHT THE FIRST TIME, like a good doctor, and they are well-spoken and professional, and the prices are not as high as other BMW or Porsche dealerships. More
by SUSIE2
Employees Worked With
All the Service Technicians, Shelley Black
August 17, 2018
The Best BMW Dealership! Everyone at the BMW of Macon dealership is simply awesome. They make every stage of the process (from scheduling to completion of service) a very smoo Everyone at the BMW of Macon dealership is simply awesome. They make every stage of the process (from scheduling to completion of service) a very smooth and easy experience. In addition, I love how the staff continued to keep me updated in a timely manner regarding the status of my vehicle. I am truly blessed to have found a BMW dealership that I love doing good business with! :) More
by Happy BMW Owner
Employees Worked With
Shelley Black, Kayla Monroe, sheila meadows
August 17, 2018
Professional and Prompt Service I have been a customer of BMW Macon for over 15 years and the service department has always been a pleasure to deal with. Shelly Black was my assigne I have been a customer of BMW Macon for over 15 years and the service department has always been a pleasure to deal with. Shelly Black was my assigned service representative for several years and always provided excellent customer service. Now I am working with Shelia Meadows who likewise was extremely professional and very cordial. I also had the opportunity to be shuttled back and forth to and from my office downtown by Jeffery, who was a pleasure to ride with. Left my cell phone in the vehicle and he retrieved it and returned downtown to give it to me. Great folks to work with. More
by JJORDAN20
Employees Worked With
Jeffery, sheila meadows
August 17, 2018
Excellent service Experienced car issue while out of town. They worked me into their busy Saturday schedule, and got me on the road same day. Very courteous staff, exce Experienced car issue while out of town. They worked me into their busy Saturday schedule, and got me on the road same day. Very courteous staff, excellent service. More
by SBU1013
Employees Worked With
Shelley Black, sheila meadows
