BMW of Macon

Good Experience My first time dealing with this dealership, but from the first phone call to set up an appointment til the moment I drove out, the care I received was My first time dealing with this dealership, but from the first phone call to set up an appointment til the moment I drove out, the care I received was first class. My appointment time was honored, my visit was quicker than I expected, and I was treated like royalty while I was there. I wish the part that I needed had been in stock, but I don't mind having to go back again when the part comes in. More

Service Great customer service. I highly recommend. Getting my car serviced can be such an inconvenience but they make it seemless. I love the car wash al Great customer service. I highly recommend. Getting my car serviced can be such an inconvenience but they make it seemless. I love the car wash also each visit. More

Oil Change Liz Rawlings is who wrote me up! She stated it would take 1 hour 45 Mins. It took about 1 hour 20 Mins. So that was Great! She was Awesome One area Liz Rawlings is who wrote me up! She stated it would take 1 hour 45 Mins. It took about 1 hour 20 Mins. So that was Great! She was Awesome One area of Concern! Your clean up team could do a lot better!! I was in a hurry so I did not share this with Liz, So she does not know about my complaint. If they are contract and not BMW, you might want to consider another Contractor, our last Visit they removed a black towel from the trunk plus I had to vacuum the whole car when I got home to include the trunk! ( which was clean before they put the floor mats back there. Shelley Black wrote that one up! she also went back to get the clean up guys the second time! Last thing we never received a SURVEY on that visit, Go Figure More

Oil change Everyone in your service department is courteous and very professional, always answering any questions I have. My oil change was completed in a timel Everyone in your service department is courteous and very professional, always answering any questions I have. My oil change was completed in a timely manner. BMW has a great service department! No complaints here! More

A Job Well Done! BMW of Macon provides top-notch service. Their team of service professionals provided the maintenance I requested and repaired a problem I was not awa BMW of Macon provides top-notch service. Their team of service professionals provided the maintenance I requested and repaired a problem I was not aware of. They always keep the customer in mind by calling me before any work is initiated. And, they let me know as soon as the work is complete. The Service Team is helpful, friendly and courteous. I Appreciate the work they do to keep my 2011 BMW running smoothly. More

Helped with flat tire I received a flat tire driving up north to Atlanta and stopped at the Macon BMW dealership. The staff was very helpful and had the tire I needed in st I received a flat tire driving up north to Atlanta and stopped at the Macon BMW dealership. The staff was very helpful and had the tire I needed in stock. They were able to put on a new tire that day and I was off driving home. I forgot everyone’s name that helped, but thank you to everyone for the great service provided. I would highly recommend BMW of Macon. More

As always.... Great Service! Thy are always accommodating, friendly and informative. Always willing to help with the most ridiculous questions, concerns or requests that I may Thy are always accommodating, friendly and informative. Always willing to help with the most ridiculous questions, concerns or requests that I may have. They are the best! More

timely and reasonable The part was ordered and a loaner was provided. Work was done quickly and professionally. Shelley Black is a life saver and always provides great serv The part was ordered and a loaner was provided. Work was done quickly and professionally. Shelley Black is a life saver and always provides great service for my family. More

Service Call The team was friendly and helpful to me. They explained in detail what was going to done to my car. Thank for the much needed car wash. The team was friendly and helpful to me. They explained in detail what was going to done to my car. Thank for the much needed car wash. More

Awesome Job! Shelly was amazing and the work done on my car was fast but done right... I’m extremely pleased! I will definitely recommend BMW of Macon to other peo Shelly was amazing and the work done on my car was fast but done right... I’m extremely pleased! I will definitely recommend BMW of Macon to other people! More