BMW of Macon

I purchased my BMW directly from BMW of Macon in April 2019 and have always been the sole owner of the vehicle. From the day I drove it off the lot, I entrusted every single service and maintenance task t 2019 and have always been the sole owner of the vehicle. From the day I drove it off the lot, I entrusted every single service and maintenance task to this dealership, never cutting corners, always staying on top of oil changes and recommended repairs. This was my first high-value vehicle purchase, and I made sure to treat it with the utmost care, believing BMW of Macon would do the same. However, a week ago, while driving home on the interstate with my two small children late at night, the engine completely shut down without warning. This was a terrifying experience that put my family’s safety in jeopardy. I had the car immediately towed back to BMW of Macon, where I waited two days for a diagnosis. The service team informed me that my car needed a brand-new engine because a bearing had worn loose, causing the drive shaft to create a hole in my oil pan, which led to the engine shutting down. The repair cost? A staggering $34,000 on a car that is worth no more than $16,000 at this point. My insurance won’t cover it because the BMW technician, Chris, told them it was a mechanical failure—a failure that he stated is a common issue in BMWs. Yes, you read that right. This is apparently a known problem, according to Chris, and yet, despite the fact that BMW of Macon is the only place to ever service my vehicle, I was never once warned or advised that this could be something to watch for. They’re quick to tell me when my air filter needs to be changed or when my brakes are wearing down, but they conveniently never mention an issue as severe as this? Why was I never warned? If this is a common problem that they’re fully aware of, how was this not checked or addressed during any of the countless services I’ve paid for? Now, I’m out a vehicle, out thousands of dollars, and left with a car loan balance I can’t do anything about. BMW of Macon’s negligence and failure to inform me of this “common” issue have left me stranded—literally and financially. Their lack of accountability and disregard for my safety and that of my children is beyond unacceptable. Do yourself a favor—if you care about your vehicle and your peace of mind, do not trust BMW of Macon with your car. Their negligence could cost you far more than just money. It could put your life at risk. More

I bought my wife a 2018 BMX X2 CPO in May 2022. I bought it using the True Car app, and the pictures made it look pristine. They delivered it to my home in Jacksonville (putting 300 miles on it on I bought it using the True Car app, and the pictures made it look pristine. They delivered it to my home in Jacksonville (putting 300 miles on it on the process). When I popped the hatch I noticed some paint issues on the rear. I called my salesman, Ed Giannasca, and he said he'd have it taken care of. Several weeks went buy, and I called him several times about an ETA. My wife was battling breast cancer at the time, so eventually I lost track of hounding Ed for the promised fix. But it turned out to be so much worse. For a supposed CPO, this car was an absolute turd. First, the alignment was off. Pulled to the right, and my local BMW service center had no answer for it. Next, the blinker went out. Not just the bulb, but the entire mechanism. Now, here we are, less than 10k miles out on it and the brakes (front and rears, as well as rotors) are totally gone. And BOTH motor mounts are bad and have to be replaced. We've owned this piece of xxxx for 8 months and have $2,600 in needed repairs. Normally I'd write it off as a bad model, but I bought myself the exact same year, make and model, from another dealership, with the same amount of starting miles and current miles and have had ZERO problems with it. My suspicion is this wasn't a CPO, or that the CPO certification process was rushed, fudged, faked, etc. There's no way in xxxx this car is certified. A certified nightmare, is more like it. I called the sales manager down there today and was told Ed is out, but he'll "look into it and call me back" He never did. More

Best staff. Shelley, Lindsey handle everything so you can catch the shuttle, have coffee in lounge and they bring your car around after it’s been washed and cleaned. Perfect!!! catch the shuttle, have coffee in lounge and they bring your car around after it’s been washed and cleaned. Perfect!!! More

FRAUD!! CHEAT!! UNETHITCAL! Stay Away!I leased a vehicle FRAUD!! CHEAT!! UNETHITCAL! Stay Away! I leased a vehicle through a broker and I reside out of state. The paperwork was done via Fedex. After 14 days FRAUD!! CHEAT!! UNETHITCAL! Stay Away! I leased a vehicle through a broker and I reside out of state. The paperwork was done via Fedex. After 14 days or so when it showed up on BMW website I noticed that my allocated mileage was 30k instead of 36k. Upon deep diving and rechecking the executed paper I noticed that my signature was forged and numbers were altered. This deal was conducted via a broker. The car was to be shipped to me. OMAR Saleh -The Sales Rep- - Stop paying attention after deal was done. I had to contact again and again to get the vehicle shipped to me. He sent me paperwork with forged signature. Never sent the title work to MY DMV after promising. I had to send mails again and again to get the copy of executed paperwork. Jason Diaz – Called and lied pretending to be the co-worker boss to cover up the forgery. Lied that GM is aware of situation. Lied that BMW is correcting contract and lied that employee will be fired. Scott Smith (GM) - Did not take any action on the employee who conducted the forgery and made me deal with the same employee throughout the process. I spent more than a month sending email/phone calls. On the calls he sounded like it was not a big deal. Big part of the problem. Michael Perez- Finance Director- Forged my signature, kept on sending paperwork with mistakes to me. Delayed every step of the process and had to be pushed all through even after committing the forgery. Got away with no punishment what so ever. In the end- My miles was corrected. The money that they were trying to pocket was added to my account and hence payment was decreased by $25 per month. No compensation was given for the ordeal that I had to go through. It took 1.5 month for this to sort out. The employee involved was not disciplined and got away with the mess. I am not sure how many other they have done this to. I was lucky to check the information else I would had discovered it after 3 years during turn in. More

Everything good up until the car arrived at my doorstep with a small dent on the hood. Granted, I did my the car online/over phone, but the salesman (Andrew) told me car was dent/scratch free. Well, the de with a small dent on the hood. Granted, I did my the car online/over phone, but the salesman (Andrew) told me car was dent/scratch free. Well, the dent was obvious in person. No correspondence after I brought it up. Terrible. More

Less than Average Deal The car was in decent shape but there was some items that were not discussed. I guess it is my fault as I bought it over the phone and had it shipped The car was in decent shape but there was some items that were not discussed. I guess it is my fault as I bought it over the phone and had it shipped. I think I would still have bought the car but would have liked to know ahead of time. Also I did have to put $1,500 into the car as it needed new rear brakes, spark plugs as well as a timing belt. This should have been mentioned as well. So the good deal was not so good. Heath was very helpful and told me everything he knew about the car. Kathy Bates was great with getting the tags sent to my local NC Tag office. More