BMW of Loveland | Page 17

Disappointing The salesperson's failure to meet several (admittedly minor) post-sale commitments turned a generally positive day-of-sale experience into a nagging d The salesperson's failure to meet several (admittedly minor) post-sale commitments turned a generally positive day-of-sale experience into a nagging disappointment. I was told that the title assignment would be expedited if I went to the trouble and expense of paying by wire. I did, it wasn't. My promised clean emissions report (required by law unless waived by buyer) was "around here somewhere." Turned out to be a "go do it yourself" voucher. Classy. Ten weeks later I am still waiting for an interior trim piece that was documented in the sales paperwork. Have received repeated, lame excuses. This group lacks integrity or basic operational capability. Save yourself a headache and shop elsewhere. More

Service Department retains customers I had a good experience with the sales team and buying my BMW at COs. However, it is the amazing service department that will ensure I buy my next car I had a good experience with the sales team and buying my BMW at COs. However, it is the amazing service department that will ensure I buy my next car at COs. Brian, my service advisor, has taken the time to get to know me and my family. He will go the extra mile to make sure I’m completely satisfied with the service and has helped me several times to make the best decisions for my car and my wallet. More

Buying a pre-owned vehicle Sales representatives were very helpful in the buying process. The purchase went smoothly and very efficient. Technicians assisted us in learning al Sales representatives were very helpful in the buying process. The purchase went smoothly and very efficient. Technicians assisted us in learning all the features in newer vehicles. More

Great Service The level of communication and care I receive from the Crew at Co’s has always been top notch. I appreciate their commitment to excellence - highly r The level of communication and care I receive from the Crew at Co’s has always been top notch. I appreciate their commitment to excellence - highly recommend Brian Bowden in service. More

Happy Customer The service at COs BMW has been excellent each and every time we have needed work done in the last eight years. That same level of professionalism wa The service at COs BMW has been excellent each and every time we have needed work done in the last eight years. That same level of professionalism was evident in the purchase of a new BMW. Thank you to all! More

Great Service! Brian and the techs were great! Followed up to make sure the experience was good on my 7 series. Great loaner car as well! Thanks! Brian and the techs were great! Followed up to make sure the experience was good on my 7 series. Great loaner car as well! Thanks! More

Excellent Service Very cordial family dealership with strong local history. Took my 2016 M6 to Co’s for periodic service (I originally bot the car in Texas but now kee Very cordial family dealership with strong local history. Took my 2016 M6 to Co’s for periodic service (I originally bot the car in Texas but now keep it in CO). Very satisfied with the entire service experience. Well done More

Incredible Customer Service This was the best BMW dealer I have ever worked with! I was looking for a car my local dealers in CA could not find or order for me in the colors I w This was the best BMW dealer I have ever worked with! I was looking for a car my local dealers in CA could not find or order for me in the colors I wanted and I found exactly what I was looking for at Co's BMW. Problem was they were in CO and I'm in CA!. Well, I called on the off chance they might sell a car and ship it to me in CA, and I spoke with Tony Stuart in sales and he was amazingly helpful! He said he could work a deal for me even though I was out of state and have the car shipped straight to my front door! He actually made this all happen for me in a matter of few days! Talk about going above and beyond to get me exactly what I wanted at the price I wanted to pay, I couldn't be more thrilled! My car arrived Friday night and it is beautiful and PERFECT! THANK YOU Co's BMW for being so willing to help me get my dream car, and THANK YOU Tony Stuart for answering the phone and helping me work this deal. You handled everything so professionally, so quickly and so perfectly! Also the paint protective coating on the interior/exterior is incredible! You have a very happy customer! More

They take care of the car and the customer! Thank you so much Cos Bmw for letting me drive that hybrid X5 2018 it was a doll baby car loved it thank you I will tell everybody that I know who is Thank you so much Cos Bmw for letting me drive that hybrid X5 2018 it was a doll baby car loved it thank you I will tell everybody that I know who is looking to go try it out thank you More

Oil change & 100 point test Excellent work, very time efficient, car was exceptionally cleaned inside and outside. Thank you Konner for your supervision of the work done. I wil Excellent work, very time efficient, car was exceptionally cleaned inside and outside. Thank you Konner for your supervision of the work done. I will recommend this dealership services to friends. More