BMW of Las Vegas - Service Center

I was in Elk Grove, CA when the annunciator warned me for a service due soon - The rear brake pads needed to be changed in 1000 miles. I was about to move to Las Vegas so I requested a quote from Niello BMW a service due soon - The rear brake pads needed to be changed in 1000 miles. I was about to move to Las Vegas so I requested a quote from Niello BMW Elk Grove, BMW Only in Las Vegas, and BMW of Las Vegas (A.K.A. Autonation). The first two asked me for my VIN number to see what kind of breaks I had, and quoted me respectively $869, and $882.26. They both said they would replace the pads, rotors, and sensor. BMW of Las Vegas, on the other hand, didn’t ask me for my VIN. I talked to Carlos Castro, who told me it was going to be between $500 and $550. I immediately thought the other 2 would change the whole system to get a few bucks more but BMW of Las Vegas would only replace what was necessary. I set the appointment but once they had my car, Carlos said: -“Your rotors are rusty so we’ll have to change them as well. It’s going to be $1250. “ I was livid. I told him and showed him my notes about the different quotes. -“You told me it was going to be about $500, and now you more than double the price? And how can you charge almost $400 more than the other 2 shops?” His answer was that the other shops installed after-market parts, not original BMW parts, and if they had BMW parts, they bought from his dealership, making the repair more expensive. I said – “Niello BMW Elk Grove" is a BMW dealership. How is it that they don’t have access to original parts? As for BMW Only, how are they paying more for the parts, yet charging less than you?” His reply was that the best he could do was to take $150 out. I told him to go ahead and do that and also that I would never be back again. He said I could take the car now and not give them any money. He knew that I knew I was due for the maintenance and not doing it would risk causing damage so I asked him to only replace the pads. He answered that he couldn’t – He had to replace the whole of it. And that’s how they get you. They quote you for the pads but once you’re there they tell you they have to replace the whole system, and it’s much more expensive than everyone else. For my next scheduled maintenance, I’m driving across the country if need be but BMW of Las Vegas aka Autonation will never, ever get another penny from me. You fooled me once! More

BMW of Las Vegas service center experience Service experience at BMW of Las Vegas was a quick & short process, My service advisor Matt Bland made sure I was taken care of. Great job & complete Service experience at BMW of Las Vegas was a quick & short process, My service advisor Matt Bland made sure I was taken care of. Great job & complete customer care. I most definitely would recommend anyone to take they're BMW for service here. More

Horrible Service The Service department is TERRIBLE!!! Last week, my g/f took her 2013 BMW in for new tires and front-end alignment. Even WITH an appointment, it too The Service department is TERRIBLE!!! Last week, my g/f took her 2013 BMW in for new tires and front-end alignment. Even WITH an appointment, it took them OVER 6 HOURS to do this job that SHOULD have taken NO MORE than 1 hour!!! 3 days later, the "Service Engine" light came on. Apparently, it was linked with something NOT being "reset" when it was there 3 days earlier. She got an appointment for within 2 days. Again, this "fix" should have NOT taken over 30 minutes, even with a reasonable "wait" period. It has now been 4 hours later (after the appointment time), and she's STILL WAITING for the car to be done. This is RIDICULOUS. I would NEVER buy a car from this dealership OR have it serviced there!!! She NEVER will either ... again that is ... and she would NEVER drive clear down to Henderson for an alternate dealership!!! GRRRRRRRR BOO ... HUMBUG ... More

Very unprofessional At the Parts Department I called the parts department to follow up an order I was placed on hold for about 10 to 15 minutes the guy named Keith answered the phone who is ver I called the parts department to follow up an order I was placed on hold for about 10 to 15 minutes the guy named Keith answered the phone who is very rude and unprofessional to me. Very poor service standards He is ill mannered., Bottom line I was that helped and was given a poor rude and professional service from parts department. A recording and survey of every costumer Phone call is necessary. More

N63 engine and Terrible customers service! My husband DerrickWalker and I are currently having the worst experience imaginable with #BMWofLasVegas and the ENTIRE BMW Corporation!!! We are appal My husband DerrickWalker and I are currently having the worst experience imaginable with #BMWofLasVegas and the ENTIRE BMW Corporation!!! We are appalled in the lack of quality customer service this franchise/ company has given us. Our car is currently in their service department in need of an #N63engine (which we have found out currently has an class action lawsuit pending). We are being told they have no idea when we can expect an engine to be available to us because it’s on back order. Meanwhile our car is sitting in BMW as we speak. #BMW has left our family without any means of transportation with no ending insight. They will not give us a loaner and has done Nothing to try to accommodate us in this situation. We have spoken to All of the management team Josh Martinez. Sunny Plemons, The GM Eric Ziegenbein, and our service advisor Richard Torno as well as BMW of North America.  None of which are trying to assist us in the matter. I am being told to pay for a rental car there is nothing they can do! All I can say is WOW!!!!! So while I am paying a car note and insurance payment you expect me to pay for a rental because YOUR products are unavailable and can’t be produced in a reasonable out of time, this is how you make your customers suffer??? This is absolutely disgraceful and unacceptable. Their has been over 23,000 dollars and counting spent on repairs for our vehicle with this dealership, mainly due to the defective #N63engine and you mean to tell me this is how we are treated??? This is shameful. More

From coming in for a recall to on the side of the road I came to have a recall serviced. Half a day was quoted and honored. Despite the horrible service given by Leon, he dismisses you and speaks to you as I came to have a recall serviced. Half a day was quoted and honored. Despite the horrible service given by Leon, he dismisses you and speaks to you as if you offended him with your mere existence. I could say it’s because I am a black male in my early 30’s but I’d guess that’s been said or mentioned many times because this is not the first time he had been my service rep and each time, not by my choice but random selection, he has treated me poorly. Once I received my vehicle, I noticed the Service Engine Light was on. Of course, I didn’t pull off but walked in and informed him of this and he argued with me that he couldn’t help me because that’s why I came in for a recall. NO! The light was never on. He called the tech that stated it was already on, false. I have photos for this exact reason that proves what lights and mileage because there is a tire pressure light on that I wanted to be fixed. He takes it to have them clear the light and states, “There maybe a very low leak causing the light to come on.” Here’s the icing on the cake, my car flashes ALL warning lights while driving, less than 2 miles from the dealership, moments after pulling off the lot, and stops! I called, I was transferred to a voicemail. I called again and “disconnected.” I am not one to raise my voice or even use profanity BUT you this is ridiculous. I would NOT advise using this location for ANY SERVICE, except the gift shop. The ladies there are awesome! But that’s the gist of that. I hope now one else experiences this poor level of service. I OWN my Z4 so I am not leasing it or making payments and had an extended warranty to prevent and assist with any issues that may arise. But despite it all, they, Leon will still treat you as a dismissive number and you may end up on the side of the road post a service. Thank goodness for roadside assistance. More