BMW of Las Vegas - Service Center

Shawn was very helpful and he was able to fit me in at the last minute. Everyone there is kind and courteous and you can tell that customer service is very important to them. I was very pleased with the c the last minute. Everyone there is kind and courteous and you can tell that customer service is very important to them. I was very pleased with the cleanliness of the facility as well. I would not take my car anywhere else! More

Desert BNW sucks. I took my car to them after running over a large rock in the rock in the road which did $2500 damage to the undercarriage. After they repaired my vehicle, I begin to hear humming and w over a large rock in the rock in the road which did $2500 damage to the undercarriage. After they repaired my vehicle, I begin to hear humming and whistling from the vehicle when I accelerate. I took the vehicle back the day after Thanksgiving at 7 am and was told that they would look at the vehicle but it would take some time because they still had vehicles from the day before Thanksgiving. I was told that I would receive a call to let me know what they find. Well, that call came at about 3 pm and I was told that they could not hear any noise coming from the vehicle and that I could come pick the vehicle up or leave it over night and they would check the vehicle again the next morning. I left the vehicle over night....what a waste of my time. I get a call about 9 am the next morning and was told that they still did not hear any noise coming from the vehicle, so out of frustration, I just told him to have the shuttle driver pick me up and I would come get my vehicle. Well, I finally get a call back from Desert BMW shortly after 12 noon asking for directions to pick me up (3 hours after they said the shuttle driver would come get me). When I got to the dealership and my car was brought out to me, as I am driving out of the parking lot I hear the noises that I brought the vehicle in for. I decided to not even bother to back up and let the service tech hear the noise because it was obvious that they had not even checked the vehicle which is not the first incident of this sort that I've had with them. I would not be doing business with them in the future and was seriously considering purchasing another BMW.....if I do, they would not have the pleasure of earning a dime from me. BMW of Austin TX could definitely teach these idiots some customer service. More

I Have had nothing but exceptional service every time I come to the store. I would recommend Josh Martinez and Desert BMW to all of my friends and family; I am another satisfied guest. He is very knowledge come to the store. I would recommend Josh Martinez and Desert BMW to all of my friends and family; I am another satisfied guest. He is very knowledgeable, very energetic, and is great at making you understand the process. More

Desert BMW was fantastic. The customer service is great, Danielle does wonders. She is a company advocate. She kept me up to date the entire time my car was there. She had a great personality and was strai Danielle does wonders. She is a company advocate. She kept me up to date the entire time my car was there. She had a great personality and was straight forward with everything. I couldn’t be happier. Kudos to Danielle More

BMW has by far an unsurpassed record for my experience of being prompt, on time, and always listening to my concerns. My experience at service with Danielle for the last 3-4 years has been awesome. I would n being prompt, on time, and always listening to my concerns. My experience at service with Danielle for the last 3-4 years has been awesome. I would not change this experience for any other company! More

I feel everyone should know about the outstanding performance of Josh Martinez. I recently had my vehicle in for service and body work. I had some questions regarding the 50 dollar deductible needed performance of Josh Martinez. I recently had my vehicle in for service and body work. I had some questions regarding the 50 dollar deductible needed after the completion of my service. I was having a very bad day and was in a foul mood. Josh Martinez did an excellent job of explaining the situation to me; he even went as far as to get the $50 dollar fee waived. Josh is an excellent representative of Desert BMW and conducts himself with the utmost professionalism. It would be a shame if he wasn’t recognized for his outstanding service. More

Josh and Dave Zilly totally rock and are the most friendly service guys I’ve ever met they always work to accommodate. They uder promise and over deliver every time. It’s very much a pleasure to get friendly service guys I’ve ever met they always work to accommodate. They uder promise and over deliver every time. It’s very much a pleasure to get my service at Desert BMW. This is awonderful place to service your car. More

Desert BMW had excellent customer service! Every time I visit parts or service staff at Desert always makes me feel like home. The advisor “John Miles” Was very knowledgeable I had popped in a couple of t visit parts or service staff at Desert always makes me feel like home. The advisor “John Miles” Was very knowledgeable I had popped in a couple of times with out an appointment. The staff here always finds ways to help me out instead of turn me away. I enjoy bringing my car for services as the Desert BMW make me feel very important as a customer, Not just another number waiting for service. More

In Las Vegas, regrettably, we only have two Desert BMW dealerships from which to choose. No competition! It's like trying to pick which pig stinks the least. The culture at BMW of Las Vegas is sooooo a dealerships from which to choose. No competition! It's like trying to pick which pig stinks the least. The culture at BMW of Las Vegas is sooooo anti customer service that it has to be established from the top levels of the company and imported down to the employees to be so atrocious. The constant mantra is the customer is always wrong and the dealership can do nothing wrong and, therefore, takes no responsibility for any problem the client may have. I am sure this is s very liberating concept for the type of individual they recruit and hire in this company. The DMV is must lose many good workers to BMW of Las Vegas daily. I've had a constant and recurring problem with my car for over a year. BMW of Las Vegas has been tacitly unable to fix it but completely capable of telling me why it is my fault that it keeps breaking. You get to the point where you just stare at your service manager with a open mouth in wonder at their level of incompetence and rudeness. During the last attempt. I was told that my problem was the way I drove the car. Having reached my boiling point, I began to fill out a piece of paper stating that BMW's could not be driven normally and were extremely fragile vehicles that cannot take regular daily driving conditions. i asked the service director and my service manager to sign it but they, of course refused. So, working with that refusal, I asked if either of them would then stipulate that this might be a real problem that (just maybe) might not be my fault and actually needs correcting. Blank stare back at me as the concept of customer relations is so absolutely foreign to this company. Long story short, my car, after "fixing", was delivered back to me EMPTY of gas in BMW of Las Vegas's attempt to move firmly back into the crap service arena in which they are so comfortable. When I brought the sorry state of my gas level to the service manager's attention, I was told that "fixing" my car required them to drive it and that it is my responsibility to make sure enough gas is in the tank for that purpose AND that it is not their resposibility to add gas to my car. Of course you have to make sure you fill up "their" loaner car or you will be charged a $5.00/gal fuel charge. PHEW! I was scared they might actually step up to the plate on that one but, thankfully, they sucked as always thereby saving me the astonishment of good client services. Thanks BMW of Las Vegas! If you, the reader, wonders if I contacted BMW North America to complain...the answer is yes and they can do nothing though they will stay on the phone and offer you numerous platitudes of exactly how sorry they they are about your troubles. Gee...THANKS! Looks like an Audi is in my future...real soon! More

I just got my 2008 E-93 M3 Convertible serviced at Desert and they did an amazing job. My client advisor Evan Levy had to hold onto my car for 5 days due to some High Priced Rims cracking at the spoke. E and they did an amazing job. My client advisor Evan Levy had to hold onto my car for 5 days due to some High Priced Rims cracking at the spoke. Evan was polite and incredibly cooperative in easing me through my ordeal. He even took pictures of the cracks in the spoke to send to the Rim manufacturer for a warranty claim. I would recommend Desert to anybody with a new or used BMW that needed prompt and attentive service. More