BMW of Las Vegas - Service Center

After being lucky enough to be introduced to Josh Martinez 7 yrs ago as my service manager was just icing on the cake for me. Not only do I have the privelage of driving the best car on the market, I Martinez 7 yrs ago as my service manager was just icing on the cake for me. Not only do I have the privelage of driving the best car on the market, I also get the service to back it up. I have recently up graded so i am on my 2nd BMW and Josh has been there for me every step of the way. He never gives me open appointment times he always asks what day and time is good for me. With my schedule that is so important. He always gives a courtesy call when my car is done which is always done when He said it would be. I have never had either car back for the same problem. Josh assures it is done right the first time. Josh is a true professional at what he does and knows his job very well. He goes above and beyond to check and see if the service I am requesting is covered by my warranty. If not he let's me know before hand. I have NEVER been hit with hidden cost or surprise while dealing with Josh. I definitely recommend anyone looking to purchase an awesome car to check out BMW of Las Vegas and after you make the purchase go meet Josh Martinez in the service department. You will be set for the Ultimate Driving Experience. Tim M More

JOSH MARTINEZ, the service supervisor has been my advisor for the last 5 years - He has been incredible in working with me and my certified warranty - I have never returned twice for any repair - He always w for the last 5 years - He has been incredible in working with me and my certified warranty - I have never returned twice for any repair - He always works diligently to make sure my experience with the dealership is a positive one - Josh has made it worth coming back now that my warranty has expired....now that says something!....Finally, my recent visit involved my 6 year old son losing his sacred Ipod in our loaner car.You would think after a day or two it will never be found...Well Josh made it a priority and tracked it down...resulting in a very happy son...Cheers to JOSH MARTINEZ!!!!! More

I received EXCELLENT customer service from Danielle and Mike. I've been coming to service my BMW for years and Danielle always takes good care of me. When my auto repairs got too expensive she asked if I Mike. I've been coming to service my BMW for years and Danielle always takes good care of me. When my auto repairs got too expensive she asked if I would be interested in buying another car and referred me to Mike. Mike was attentive and helpful. He helped me find my dream car and got it shipped from CA to Las Vegas. Danielle and Mike are both so very sweet and kind. I have never received better customer service anywhere else. My sisters and my friend were very impressed on how well I was treated. More

Curtis Cherry is the true example of BMW's amazing culture and product offered to each customer. Curtis takes incredible care of each client and follows through to ensure you leave there a happy cust culture and product offered to each customer. Curtis takes incredible care of each client and follows through to ensure you leave there a happy customer. Curtis goes the extra mile to make sure that your every expectation is exceeded. It is understandable why Curtis has a wonderful clientele that is devoted to this dealership. His hard work and dedication to the BMW brand and most importantly, his clients, is clearly recognized. Any time I call Curtis for assistance, he is always extremely ready and happy to help. More

Josh Martinez is the absolute best. We have been fortunate enough to have him as our service rep for the past seven years and there has never been a time when we have come into the dealership that J fortunate enough to have him as our service rep for the past seven years and there has never been a time when we have come into the dealership that Josh has not taken the very best care of us. He is amazing at what he does and has always taken care of anything that needed to be done. He is a joy to work with and does everything with the utmost professionalism and class. I truly wish there were 10 stars available for quslity because that's what he would get. More

Josh was friendly and concerned about my safety while driving my 2004 645i. He repaired my car and now it drives like a new car. Josh followed through to make sure the repair was completed within the est driving my 2004 645i. He repaired my car and now it drives like a new car. Josh followed through to make sure the repair was completed within the estimated time suggested. He encouraged me to report any future concerns that I might have about my car. I love my BMW and will return soon. More

Josh Martinez went out of his way this morning to ensure customer satisfaction. It turned out that I didn't have the morning appointment for service that my wife lead me to believe. Josh went out of his wa customer satisfaction. It turned out that I didn't have the morning appointment for service that my wife lead me to believe. Josh went out of his way to ensure that he put me in a BMW loaner while my car was being serviced. This is exactly the level of experience you expect from BMW and Josh Martinez certainly delivered. In addition, he was extremely friendly despite my attitude and frustration for not having the appointment my wife told me we had. The service department of BMW of Las Vegas comes highly recommended in my book! More

Desert BMW has the best service dept around. They got me in and out of there without a hassle. They understand the value of time and make sure your not spending most of your day waiting around for your car. in and out of there without a hassle. They understand the value of time and make sure your not spending most of your day waiting around for your car. This place is my car doctor. More

I bought my BMW a few years ago and I absolutely love it, but about a year ago it started to run differently and was causing me a lot of conflict and money for repairs. I have been going to the same mechanic but about a year ago it started to run differently and was causing me a lot of conflict and money for repairs. I have been going to the same mechanic for awhile and it just seemed that when they would fix it a month or so would go by and I was right back there. I had a conversation with my mom who also owns a BMW a she told me to go to Desert BMW. I went to go see what they could do for me, she strongly suggested them so i decided to stop by just to see what they had to say. To my surprise they were amazing, they got me right in and told me exactly what was wrong with it and it was cheaper than the mechanic I was going to. After a short time my car was in and out and I haven't had a problem since. I'm so happy I came in and so happy my car is finally fixed. I wont go to any other mechanic. More

Danielle is an amazing Service Advisor! She makes the whole experience easy and enjoyable. She is on top of everything and keeps me well informed during the time my car in there and I always feel like sh whole experience easy and enjoyable. She is on top of everything and keeps me well informed during the time my car in there and I always feel like she really cares for me and my vehicle. Superior service from a superior person! I would highly recommend Desert BMW because of her! More