BMW of Las Vegas - Service Center

Awful and terrible I have been waiting for the repair of my X3 on a recall on the Takata airbag since March 2016. I received a letter first week of August 2017 stating t I have been waiting for the repair of my X3 on a recall on the Takata airbag since March 2016. I received a letter first week of August 2017 stating that BMW has the parts now and we can bring the car in and repair will take just an hour and everything free of charge. So i called for appointment and lady at the service dept said they need to order the parts and will take 1 & 1/2 weeks. Appointment is then set for Aug 31 at 8:30am. Had endorsed the car to Dandre and according to him repair will only take about 1 & 1/2 hrs. At 3:15pm he left a voice message saying they run out of parts. After waiting for 1 & 1/2 years and take note another 1 & 1/2 weeks and another 7 hrs, all i got was, they need to order the parts. Is it frustrating? Is it disappointing? Then, Dandre said the parts will take a couple of days to order. Now just a couple of days??? He even promised that he will personally call me when he gets the parts. Damage has been done, trust and loyalty to BMW are now in question. What's next? Hoping for something better. More

Perfect 10 Warning ... this review will be so good you will think I own this place . My BMW 2011 328i brake light was on .. I had it looked at and knew it needed Warning ... this review will be so good you will think I own this place . My BMW 2011 328i brake light was on .. I had it looked at and knew it needed rear brakes and a front sensor ... estimate was $ 850 with back rotors. I took it to Ronnie at 11 AM and he said they would finish by dinner. They installed pads and the sensor .. . Rotors fine !!! Total Under 500 !! Done as promised. Thanks Ronnie and dealership for a great job !! More

Damaged my dashcam, wasted a full day of my life I went in for a basic service and left with a broken dashcam. The service tech disconnected the wiring under the panels somehow, then mysteriously fo I went in for a basic service and left with a broken dashcam. The service tech disconnected the wiring under the panels somehow, then mysteriously forgot how to fix it. A few days later, i had some time and took it in. I asked to take a shuttle, but instead they left me waiting for a few hours. When my service advisor finally came back around, he said my dascam was working again. He walked me out to my car which was not washed, again. He said he would sneak me to the front of the line so I wouldnt have to wait forever. After another hour and a half or so, I began pacing the lot to find my car just sitting there, already washed. Why couldn't someone tell me it was done? How long had it been just sitting there? I had to wrestle with the front desk lady to explain to her why i didn't have paperwork, and of course my advisor was nowhere to be found, so he couldn't clear up the confusion. After a very frustrating and long day spent as a hostage at this dealership I was on my way. I tried to contact the service manager several times via email, but he has yet to reply.... To put it mildy, this place is disorganized and sucks. I will be making the drive to Henderson BMW even though its out of my way, just to avoid this sort of inconvenience again. More

Parts Pllsss plsss plsss,dont go and give your money to the bmw of las vegas,this is the worse place in las vegas,part departament it has very bad customer Pllsss plsss plsss,dont go and give your money to the bmw of las vegas,this is the worse place in las vegas,part departament it has very bad customer service and the people who work there are high on drugs,,,i return some parts and as always its:::sorry our comp its broken we canot do refund now,we can cut you check,it will be two weeks dor you to recive the check,very bad atitude,,,i will never do bussines there.... More

Service on my X5 Super friendly service advisor Giuseppe Carcione. Spent time with me discussing my X5 's navigation system. Was in and out in super fast time.. Ron Super friendly service advisor Giuseppe Carcione. Spent time with me discussing my X5 's navigation system. Was in and out in super fast time.. Ron S More

Worst customer service I have been blown off for over 4 months after cancelling an extended warranty. I have called to follow-up multiple times with zero return calls. I hav I have been blown off for over 4 months after cancelling an extended warranty. I have called to follow-up multiple times with zero return calls. I have stopped by to ask them face-to-face what is taking so long, and all I get is worthless apologies and excuses, NOBODY gives a darn when they owe you money!!!!!!! More

ALERT READ REVIEWS Read reviews before taking your vehicle in. They are dishonest unorganized and don't call and give update like your told they will. This is the worst Read reviews before taking your vehicle in. They are dishonest unorganized and don't call and give update like your told they will. This is the worst experience ever. They transfer you around to voice mails after the 7th call I was very pissed off...I will take my vehicle to Henderson even if it's a traveling distance they are organized and call you to give you honest updates.....NEVER EVER AGAIn More

They took my money 5.000 dollars and they did not fix the ca i TOOK MY BMW 740 for service because it did not start. The service agent was joe Garchioni, they were changing parts just to take my money, after 4 i TOOK MY BMW 740 for service because it did not start. The service agent was joe Garchioni, they were changing parts just to take my money, after 4 towing my car isstill in the garage. They are crooks, i will take them to the court, plus i have another bmw 320 i took it for change of oil and they told me that my car has a problem and i need 7.000 doillars to fix it, i did not detect any problem with the car. THEY ARE CROOKS WATCH OUT, SERVICE SUCKS THEY STELA YOUR MONEY AND THEY DO NOT FIX THE CAR!!!! More

Sandbox in the Engine Recently bought a pre-owned 525i. Thought this dealer was competent and had some class. They have neither. While learning my way around the engin Recently bought a pre-owned 525i. Thought this dealer was competent and had some class. They have neither. While learning my way around the engine compartment a week later I found an Air Filter which was unbelievably dirty. I mean crusty and oil spotted. Checked the engine oil compartment. My finger came out literally with granules on it and this was without scratching but by simply touching the surface area. I know this was a rare case right????? Doubt it judging by the way they have handled my concern as it seems they have a protocol for covering up stupidity around this dealership as it must happen often enough to need such a thing. More

These people rock! I had challenges with a brand new car that I had purchased at another dealer. The worked diligently to find out what the problem was, keeping me info I had challenges with a brand new car that I had purchased at another dealer. The worked diligently to find out what the problem was, keeping me informed each step of the way. I really appreciated how professional they were, and how far they went to minimize the inconvenience of having my vehicle in the shop. More