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BMW of Las Vegas - Service Center

Las Vegas, NV

4.7
766 Reviews

766 Reviews of BMW of Las Vegas - Service Center

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June 09, 2021

DONT USE THEIR SERVICE CENTER. THEY ARE HIGH PRESSURE SALES PEOPLE. THEY LIE AND DECIEVE THEIR CLIENTS INTO UNESSASARY SERVICE. SERVICE MANAGER MATT DOESN'T CARE ABOUT COMPLAINTS, ONLY ABOUT HOW MUCH MON More

by Jeff Weir
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Blane
March 25, 2021

Tyler Gietzen was my service advisor, and he did a great job assisting me! Informed about the brake service I needed and cost. Got my car cleaned up and serviced. Excellent! Thanks Tyler! More

by sjleon043
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Gietzen
Mar 26, 2021 -

BMW of Las Vegas responded

Hi, thank you for your kind review; we are happy to pass along your comments to Tyler here at BMW of Las Vegas! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 21, 2021

I was in Elk Grove, CA when the annunciator warned me for a service due soon - The rear brake pads needed to be changed in 1000 miles. I was about to move to Las Vegas so I requested a quote from Niello BMW More

by Nuno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Carlos Castro
February 08, 2021

Worst Service! unethical unprofessional and out to rip you off!! I brought my car in for one issue which was a engine failure and instead of fixing that which was actually under warranty they told me it w More

by NO SERVICE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Ziegenbein
Feb 10, 2021 -

BMW of Las Vegas responded

Hi, we appreciate you taking the time to respond. The staff at BMW of Las Vegas take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, we would like to speak with you at (702) 570-0279 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

November 12, 2020

We bought a used car, they were very good on service until they lost our key now won't return calls about it costing us $80+ More

by san2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel Perlstein
Nov 16, 2020 -

BMW of Las Vegas responded

Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

September 01, 2020

First time I ever had a had a bad experience with a dealership in Vegas, and this is my 3rd lease. Lease will be up soon, but I don't know if I'm going to do business with them again. I will be going More

by VERY DISAPPOINTED
Customer Service
Recommend Dealer
No
Employees Worked With
Eric Ziegenbein
Sep 06, 2020 -

BMW of Las Vegas responded

Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (702) 570-0279 so we can work towards a resolution. We look forward to hearing from you.

March 04, 2020

Very disappointed. Be careful what you sign. Be careful what you sign. Have them explain to you everything. Don't let them push you into a sale or lease. I am very disappointed! I thought I coul More

by VERY DISAPPOINTED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
LJ, the finance manager
Mar 05, 2020 -

BMW of Las Vegas responded

Hi, we appreciate you taking the time to respond. The staff at BMW of Las Vegas take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (702) 570-0279 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

June 06, 2019

BMW of Las Vegas service center experience Service experience at BMW of Las Vegas was a quick & short process, My service advisor Matt Bland made sure I was taken care of. Great job & complete More

by Aaron Castro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Bland
April 26, 2019

Horrible Service The Service department is TERRIBLE!!! Last week, my g/f took her 2013 BMW in for new tires and front-end alignment. Even WITH an appointment, it too More

by Jim Livingston
Customer Service
Recommend Dealer
No
Employees Worked With
Unknown; I was NOT there.
December 10, 2018

Very unprofessional At the Parts Department I called the parts department to follow up an order I was placed on hold for about 10 to 15 minutes the guy named Keith answered the phone who is ver More

by Gorgeous specimen
Recommend Dealer
No
Employees Worked With
Keith
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