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BMW of Las Vegas - Service Center
Las Vegas, NV
766 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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766 Reviews of BMW of Las Vegas - Service Center
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November 13, 2021
Came for service. My advisor, Joe Carcione, was the best. Got me in for an appointment promptly and at the time I wanted. The process was seamless from start to finish. With 3 BMW's and as a new Las Vegas re Got me in for an appointment promptly and at the time I wanted. The process was seamless from start to finish. With 3 BMW's and as a new Las Vegas resident, I have all the confidence in BMW of Las Vegas More
by drstu
Employees Worked With
Joe Carcione
November 13, 2021
I cane early for a SMOG test without an appointment, however, Service Advisor Marcus Llanes was able to get my vehicle tested for less than an hour. Great customer service. however, Service Advisor Marcus Llanes was able to get my vehicle tested for less than an hour. Great customer service. More
by rbueno69
Employees Worked With
Marcus Llanes
November 12, 2021
Have two bmw vehicles for the past 25 years all good service always good. Dave the GM at Henderson is the best service always good. Dave the GM at Henderson is the best More
by Tma2c
Employees Worked With
David Dural , Albert Weisser, Josh Martinez, Ceasar Tereso, Shaun Ramirez, Anthony Aversa, Sydney Thorp
November 10, 2021
My Service Advisor, Frank Hughes, is EXCELLENT. I've taken both of my BMW's to him for several years & always an excellent experience. Highly recommended. taken both of my BMW's to him for several years & always an excellent experience. Highly recommended. More
by bmwforjoe
Employees Worked With
Frank Hughes
November 09, 2021
They never have loaner cars available. With my previous BMW, they said they only offered loaners for cars under five years (which is ridiculous) even though that vehicle was bought brand new at the dealer. BMW, they said they only offered loaners for cars under five years (which is ridiculous) even though that vehicle was bought brand new at the dealer. My current car was bought brand new at the same dealership only two years ago, and I have still NEVER been able to get a loaner. What’s worse, the day I went in for service, I was told they didn’t have shuttle service either. This BMW dealership is terrible. I have family members who are BMW owners in California and other parts of the country, have pre-owned older models, and STILL have the privilege of being offered a loaner when the go in for service even without an appointment. I also have a problem with the new BMW app. I wanted help with that while I was there. All I got was the number to call written on a post-it! That’s terrible customer service. That’s the general number anyway which didn’t help me one bit. And when I call, all I get is a busy signal. This dealership is an embarrassment to BMW North America. More
by D K
Employees Worked With
Mauricio Alquezeda was cordial and tried to be helpful.
November 08, 2021
The service writer was great. The thing that is unforgivable is you don’t have a shuttle service. At a minimum, you can use Uber for YOUR customers. I find it appalling that you don’t provide that unforgivable is you don’t have a shuttle service. At a minimum, you can use Uber for YOUR customers. I find it appalling that you don’t provide that service. More
by Jjones1446
Employees Worked With
Joe M
October 30, 2021
I had a pleasant experience with the purchase of the car, and the service department has been outstanding in communication and overall quality of work. and the service department has been outstanding in communication and overall quality of work. More
by Seanmmclean
Employees Worked With
Trent Jenkins
October 28, 2021
Dropped off for some minor service needs, and the were completed on time as promised. Was across town and didn’t have a ride to pick it up so it had to sit until the next day, but when I got there it came completed on time as promised. Was across town and didn’t have a ride to pick it up so it had to sit until the next day, but when I got there it came out quickly and check out was fast and easy. More
by shahid
Employees Worked With
Marcus Llanes
