BMW of Las Vegas - Service Center

Great service and friendly people! My BMW Z4 had a recall. I called to schedule the service. The lady was so nice to booked a next-day early morning service because I told her that I w My BMW Z4 had a recall. I called to schedule the service. The lady was so nice to booked a next-day early morning service because I told her that I would be out of town in the afternoon. When I arrived In the morning, I was taken care of immediately. After hearing that I would take a flight in the afternoon, my service advisor Giuseppe Carcione immediately took the action and promised me to let me out quickly. Within 15 minutes, I was given a list of issues to take care of and a video taken by the technician was sent to my phone to show where the issues were. We went through the issues and I picked some urgent issues to fix this visit. Within an hour, the job was done and I was given a list of recommendations for the remaining issues for my next visit. I was extremely happy and satisfied with my experience at this dealership. More

I had a good experience with BMW LV, Jordan was my service advisor and he was most professional and helpful. He explained all my options for extended my warranty which was very helpful. I would recomm service advisor and he was most professional and helpful. He explained all my options for extended my warranty which was very helpful. I would recommend this dealership for service. More

I feel certain departments go above and beyond however others are very deficient. That is why I rated average others are very deficient. That is why I rated average More

My appointment for my second scheduled maintenance was on 11-25-23. I was told an alignment was recommended. However, I was not advised on the price. Upon completion of the service, I was charged $235 for 11-25-23. I was told an alignment was recommended. However, I was not advised on the price. Upon completion of the service, I was charged $235 for a wheel alignment. Absolutely ridiculous up charge for a wheel alignment. Never will I service my vehicle at BMW dealership. More

My service provider was very courteous and honest. He made my experience so pleasant, although I was waiting at the dealership four hours for my service to be completed. It seemed like the time just f He made my experience so pleasant, although I was waiting at the dealership four hours for my service to be completed. It seemed like the time just flew by because he checked in on me several times. More

The staff members are very courteous and pleasant. Inside is clean and appreciate complimentary coffee they offer. Inside is clean and appreciate complimentary coffee they offer. More

Tyler G was amazing. He was extremely patient and worked diligently with me and my warranty company. I was kept informed regularly, and the repairs were done on time. He was extremely patient and worked diligently with me and my warranty company. I was kept informed regularly, and the repairs were done on time. More

I like the environment of the lobby; fast and reliable service; resolved my problems with satisfaction; service; resolved my problems with satisfaction; More

My X5 was in for oil and other minor services plus had a windshield water leak. My Service Advisor Joe kept me informed with video (loved the techs video) and calls. My water leak was a bit more involved an windshield water leak. My Service Advisor Joe kept me informed with video (loved the techs video) and calls. My water leak was a bit more involved and as it turned out not a BMW warranty but related to work completed with Autonation’s BMW approved body shop, vehicle was in for repair that included the windshield being removed. Joe did the research and went the extra mile, called the body shop and arranged an appointment to correct the issue. Very much appreciate Joe! More

After less than good experience at Henderson BMW Service last year- I cannot emphasize enough how much we appreciate this dealership services, especially we want to mention service manager Mark Daddario, last year- I cannot emphasize enough how much we appreciate this dealership services, especially we want to mention service manager Mark Daddario, who continues to provide highly professional assistance to us in every possible way. More