BMW of Las Vegas

Frank went out of his way to make sure everything went as smooth as possible, ie getting the extended warranty to properly pay for the rental, the service covered and tried to get a needed part local ( alas smooth as possible, ie getting the extended warranty to properly pay for the rental, the service covered and tried to get a needed part local ( alas ) had to come from Germany. Circle back to the numerous phone calls to get everything taken care off, I would have been exhausted and pissed if that was just handed over to me to deal with, not having Franks' expertise in who to call and exactly what to say. He has won me over for service at your dealership over where I had been going! Sincerely, Rommel Woolfe More

Incredible experience with the service department! I got a flat tire on my i4, and my service advisor, Tyler, displayed a lot of empathy for my situation. The somewhat rare tire for my car arrived ahe I got a flat tire on my i4, and my service advisor, Tyler, displayed a lot of empathy for my situation. The somewhat rare tire for my car arrived ahead of schedule. No one ever wants to see their dealer’s service department, but Tyler and the rest of the team made the process painless. I’m not someone that tends to write reviews, but I felt compelled to write a very positive one for my sales experience; now I can say confidently the same goes for the service department. I can’t see myself using another dealership ever again. Dealers in the rest of Las Vegas could learn a lot from BMW of Las Vegas. More

Another good visit for service at BMW of Las Vegas. My check engine light was on so I called my service advisor and got scheduled for a visit within 3 days (it wasn't an emergent problem). The technic My check engine light was on so I called my service advisor and got scheduled for a visit within 3 days (it wasn't an emergent problem). The technician found the problem, made the repairs, and I was out and on my way home in 3 hours. The waiting area is spacious and comfortable with plenty of seating and a coffee machine to keep one awake. Kudos to all. More

Finance department was extremely slow, wasted my time in just waiting for finance department to be ready. just waiting for finance department to be ready. More

My experience was excellent when going to this location. It was quick, fast and simple with no problems . I went by appointment and the staff treated me like I’ve been a customer for years even though I’ve It was quick, fast and simple with no problems . I went by appointment and the staff treated me like I’ve been a customer for years even though I’ve only been a bmw owner for about 5 months. More

From the time of purchase with Crystal / BMW Sahara to the few service visits with DeAndre my experience has exceeded my expectations the few service visits with DeAndre my experience has exceeded my expectations More

BMW of Las Vegas is an absolute gem! Customer service is priority #1 and it’s always a pleasure to be treated with respect and professionalism by the staff. Last year, when I was shoppin Customer service is priority #1 and it’s always a pleasure to be treated with respect and professionalism by the staff. Last year, when I was shopping for a newer car, turning in my 2015 BMW X3, I briefly looked at other car makers but then said to myself, “why bother looking elsewhere ? BMW is definitely the best so I upgraded to a newer X3 model and continue to be a BMW fan. More

I did an oil change for my car, but they also check if there is any other problems with my car, he went over everything that’s needs to be done in a smooth and nice way. I also appreciate the car wash it there is any other problems with my car, he went over everything that’s needs to be done in a smooth and nice way. I also appreciate the car wash it looked shiny afterwards. They have extremely great service in every way. More

I scheduled an appointment to have my back breaks and rotors fixed. All is well no complaints. rotors fixed. All is well no complaints. More

I so love them with customer service even I do walk in with out appointments with out appointments More