BMW of Jackson - Service Center

Above and beyond; opened on a holiday to fix my flat tire I cannot express enough gratitude to Herrin-Gear BMW of Jackson. My girlfriend and I were on our way to New Orleans, LA via Monroe, LA for the Labor D I cannot express enough gratitude to Herrin-Gear BMW of Jackson. My girlfriend and I were on our way to New Orleans, LA via Monroe, LA for the Labor Day weekend when the flat tire alarm alerted about 20 minutes outside the city. I was able to temporarily patch the tire with my M-Mobility Kit and start looking for ways to resolve the flat tire. We were able to get ahold of Brett Adams on Sunday evening (after the dealership was closed) and he reached out to Terry Garner, the service manager, regarding our flat tire. Terry came into the dealership Sunday night to get the tire from the parts department and met us Monday morning at 8am (on the holiday) to replace my tire. Let me restate, a full BMW dealership opened on a holiday weekend to replace one customer's flat tire. I was beyond floored at this level of service and sheer helpfulness. We were able to make it New Orleans later Monday afternoon and spend the rest of the day and next in a wonderful city. I cannot thank these gentlemen enough for the above and beyond service. More

Told I had an oil leak Took my car in for power steering lines to be replaced on a 328i. Service guy called and wanted $800 dollars to replace two lines and an additional $6 Took my car in for power steering lines to be replaced on a 328i. Service guy called and wanted $800 dollars to replace two lines and an additional $600 to replace a gasket because I had an "active oil leak with a steady drip." Advised I did not have an oil spot in my garage or parking spot at work. Did not think I had a leak. Was told that a catch pan was collecting the oil. Advised I would pick my car up. I did and took it to another repair shop. No oil leak and the charge was a lot less to replace the lines on my power steering pump. More

Took my car there to get minor repairs. It has now been 5 1/2 weeks and they are still not finished with my car. On top of that they refused to lend me a loaner vehicle. Absolutely the worst experience of my 1/2 weeks and they are still not finished with my car. On top of that they refused to lend me a loaner vehicle. Absolutely the worst experience of my life. More