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116 Reviews of BMW of Jackson - Service Center
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May 15, 2025
I’d received a caution (on my screen) re low coolant level; drove directly to Herrin-Gear BMW shop, where I was greeted immediately by Adam Gladden, who identified the leak in the system, turned the car level; drove directly to Herrin-Gear BMW shop, where I was greeted immediately by Adam Gladden, who identified the leak in the system, turned the car over to mechanic, and offered me a ride home. Adam confirmed coverage under my extended warranty (which he had filed ~18 mos earlier), and notified me the next morning that the repair was complete. How could you beat that? Perfect! More
by mhcarterjrmd
Verified CustomerEmployees Worked With
Adam Gladden
May 11, 2025
Julius is the best. Word. Word. Word. Word. Word. Word. Word. Word. Word. Word. Word. Word. Word. Word. Word. Word. Word. Word. Word. Word. Word. Word. More
by cars14
Employees Worked With
May 11, 2025
They do a great job. Efficient, courteous, and prompt. Best dealership I have dealt with. Efficient, courteous, and prompt. Best dealership I have dealt with. More
by DKAUFMAN1
Employees Worked With
May 10, 2025
Was able to walk-in and get a oil change as well as a good deal 3 year free oil change warranty for a GREAT price thank to Joshua Hollins EXCELLENT QUALITY CUSTOMER SERVICE.. THANK-YOU good deal 3 year free oil change warranty for a GREAT price thank to Joshua Hollins EXCELLENT QUALITY CUSTOMER SERVICE.. THANK-YOU More
by pechess11ryda
Employees Worked With
Joshua Hollins Five Star
May 06, 2025
Josh is the most professional and personable service advisor I have ever had. Never tries to sell me services I don’t need. Always accurate in his pricing and timelines for the repairs. Most trust worth advisor I have ever had. Never tries to sell me services I don’t need. Always accurate in his pricing and timelines for the repairs. Most trust worthy service advisor I’ve ever had. I always enjoy working with him, if he were not at the dealership I would go elsewhere. Thank you. More
by Presidentialsec
Employees Worked With
Josh
May 06, 2025
BMW’s customer service is great as always. The service department is efficient and swift. The service department is efficient and swift. More
by crtnyshwrs
May 03, 2025
Worst service ever-the very best at lying. Document one thing on paper- stated repairs are challenged Terry and Josh tuck tails run and lie. Very disappointed in the integrity of Jackson BMW. Document one thing on paper- stated repairs are challenged Terry and Josh tuck tails run and lie. Very disappointed in the integrity of Jackson BMW. The service department treatment our our years of loyalty made it very easy to NOT to purchase another BMW— Buyers be aware of the service department More
by kimbleygray
Employees Worked With
Josh Hollis
May 03, 2025
I arrived at the dealership 15 minutes before time and I notice that a lot of changes had been made due to construction. I pulled it to the service area and I was waiting on Adam Gladden to help me but he j notice that a lot of changes had been made due to construction. I pulled it to the service area and I was waiting on Adam Gladden to help me but he just sat on his xxx totally disregarding me. So I decided to walk inside but noticed all the service desk was placed outside so I went back outside close to Adam Gladden desk and he still didn't acknowledge until I said will you help me please. In fact no xxxx body greeted me. This was my second trip to this dealership the first trip was very pleasant the last one was horrible. I truly think he had a problem with me because of race, belive me when I say the race card is often used to discredit or make any simple situation worst so let me be clear I don't go around saying a situation seem racist to me if I truly believe it wasn't. More
by Michael Arnold
Employees Worked With
Adam Gladden
May 03, 2025
Joshua Hollins, in the service center, always shows brotherly companion when contacted by phone, email, or in person. He is knowledgeable and always take care of my X4 when in need of maintenance or re brotherly companion when contacted by phone, email, or in person. He is knowledgeable and always take care of my X4 when in need of maintenance or repair. More
by Jaye
Employees Worked With
I have not had experience with the sales department as I purchased my vehicle in another state.
