BMW of Houston North - Service Center

As we were traveling from Dallas to Galveston, our vehicle began giving malfunction messages as we entered the Houston area. We detoured to the nearest dealership for service. They promised prompt s vehicle began giving malfunction messages as we entered the Houston area. We detoured to the nearest dealership for service. They promised prompt serivce and updates. We told them we had a schedule to keep and let them know the urgentness of the situation. They assured that if the vehicle wouldn’t be able to be ready in time, they would let us know. However, they did not. We waited for over an hour but had to leave to meet our schedule. We were told the vehicle hadn’t been seen. So we left. Our car died on the highway within 30 minutes. We had to be at a certain place at a designated time so we had the vehicle towed to a different dealership- BMW Houston North, to take our chances there because we weren’t going back to the other one. Experienced what I expect as a BMW owner- wonderful service with updates and a level of professionalism to get the job done. We were able to leave earlier than anticipated because our service advisor took care of us and our vehicle! Thank you for restoring our faith in the BMW brand. More

Everyone was courteous, attentive, and eager to help with anything I needed from the moment I arrived. The most thorough review I’ve ever received from my service technician, Alex. Very pleasant experience! anything I needed from the moment I arrived. The most thorough review I’ve ever received from my service technician, Alex. Very pleasant experience! More

The dealership and staff were friendly and gave be an accurate time of when I expected to get my car back from service. accurate time of when I expected to get my car back from service. More

I scheduled an appointment with Advantage BMW-Midtown. Upon arriving I was treated by the assigned service advisor Vianey. When scheduling the appointment I was told the oil change would take 1 hour to Upon arriving I was treated by the assigned service advisor Vianey. When scheduling the appointment I was told the oil change would take 1 hour to 1 and 1/2 hours. When I asked Vianey how long she thought it would take she stated 3 to 4 hours. I replied, I was told an hour to an hour and a half, to which Vianey stated “I don’t know why they keep telling people that”. Then she proceeded to try an sell me things I did not need. (Only about 15759 miles). Vianey then said if I didn’t want to wait she would bring my car back around. I elected not to wait. She then showed me to my car in the rain. So, after that experience I still needed an oil change and called BMW of Houston North. I arrived admittedly late. I was Assigned to Craig, the service adviser. Craig at BMW of Houston North was great! He got me right in and returned my car within the promised time. Craig also included a car wash. At delivery he was very informative and was able to provide information for my next service. Thank you Craig for your kindness! More

Work was done in a reasonable amount of time. Check in and check out were fast and without problems. Raphael kept me updated con progress of the work. Waiting area and coffee bar are what you wou Check in and check out were fast and without problems. Raphael kept me updated con progress of the work. Waiting area and coffee bar are what you would expect at a BMW dealer More

Associates are professional and patient. Clear and easy communication. Will definitely be back to have my car service each time at that location.(BMW North) Clear and easy communication. Will definitely be back to have my car service each time at that location.(BMW North) More

When I arrived, the systems were down, then found out the person who scheduled my appointment didn't add my loaner vehicle. So they were hesitate to give me the loaner. They agreed if I was to return same da person who scheduled my appointment didn't add my loaner vehicle. So they were hesitate to give me the loaner. They agreed if I was to return same day, I could have the loaner. Which I agreed, my service person never greeted me or acknowledge that I was even a customer. I didn't find out who he was until it was time to pick up my vehicle. It was very unprofessional nothing like Sewell customer service I'm use to at Audi. I will definitely try another BMW location. More

Excellent service Department. I rate Deryck, my service advisor 10 out of 10 for knowledge, professionalism and excellence. I rate Deryck, my service advisor 10 out of 10 for knowledge, professionalism and excellence. More

Jordan G. at BMW of Houston North has been my service advisor and continues helping me to keep my 10 year old BMW 6-series operational and in good shape. He’s at BMW of Houston North has been my service advisor and continues helping me to keep my 10 year old BMW 6-series operational and in good shape. He’s also one of the kindest individuals I know at the dealership. The technician also did a phenomenal job with all of the repairs. I strongly recommend the service center at BMW of Houston North for your BMW repair needs. More

Excellent service! ! I don’t mind driving out to the dealership and waiting to get the service completed. ! I don’t mind driving out to the dealership and waiting to get the service completed. More