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BMW of Houston North - Service Center
Houston, TX
528 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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528 Reviews of BMW of Houston North - Service Center
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May 31, 2024
So we've been having constant issues with our instrument cluster overheating and AC not working. We have taken our vehicle (2023 330i) in for service 3x and issue has not been resolved. Unsure why they refu cluster overheating and AC not working. We have taken our vehicle (2023 330i) in for service 3x and issue has not been resolved. Unsure why they refuse to replace the part and only continue to make small adjustments during labor that don't resolve the issue. If not resolved this 4x it's taken in for repairs, will have to contact BBB. The service advisors have been very helpful during the process but we need to really expedite this matter and get it resolved. More
by bsalinas357
Employees Worked With
Service technicians - Natasha, Craig, and Julio
May 30, 2024
From the check-in to the completion of the service, everyone I interacted with was great. The service experience was top notch and I received a clear explanation of everything that would be done to my everyone I interacted with was great. The service experience was top notch and I received a clear explanation of everything that would be done to my car. More
by Sheldon J
Employees Worked With
Rafael C.
May 30, 2024
I gave them my keys to my car ok sat at the dealership for about 2 hours they didn’t tell me my car was ready so they finally find me and told me it’s ready as they was finna give me my keys they told me for about 2 hours they didn’t tell me my car was ready so they finally find me and told me it’s ready as they was finna give me my keys they told me they lost them and didn’t know where they was it took them almost 10 minutes to find my key to my car so upset More
by Jgarriet21
Employees Worked With
N/A
May 29, 2024
Great experience. My X5 was repaired and cleaned up when i arrived at the dealership. Adrian my service manager was great. My X5 was repaired and cleaned up when i arrived at the dealership. Adrian my service manager was great. More
by David 44
Employees Worked With
Adrian Ornelas, Amanda
May 27, 2024
I purchased 3 cars from this dealership and have taken my cars here for maintenance and repairs. Excellent customer service! cars here for maintenance and repairs. Excellent customer service! More
by Mario
Employees Worked With
Hamza, my advisor was very friendly and helpful. Jarrel was my shuttle driver and he was also very nice and professional!
May 16, 2024
Was traveling in Houston on business jam with my automobile and took it to BMW of Houston North. They understood the jam I was in, so me early, and got me in and out of there as quickly as they coul automobile and took it to BMW of Houston North. They understood the jam I was in, so me early, and got me in and out of there as quickly as they could. Service was outstanding. More
by smiteee
Employees Worked With
Rafael, Patrick
May 15, 2024
Getting an oil change here was and always has been a pleasant experience! Their service advisors do just that advise you on what your car needs and are not pushing anything on you. That’s what I like mo pleasant experience! Their service advisors do just that advise you on what your car needs and are not pushing anything on you. That’s what I like most of coming here. Their prices are also very reasonable! I highly recommend them! More
by cisneros_lilia
Employees Worked With
Alex C.
