BMW of Houston North - Service Center

Adrian was an excellent service provider and everyone at BMW Houston North were excellent to work with. BMW Houston North were excellent to work with. More

Convenient location. The service was performed in a timely and very professional manner. Excellent customer servicr The service was performed in a timely and very professional manner. Excellent customer servicr More

Justin is very helpful and has a positive attitude was very pleased to be paired with him in servicing my vehicle. Showed genuine concern when it came to issues relating to my X3 very pleased to be paired with him in servicing my vehicle. Showed genuine concern when it came to issues relating to my X3 More

Jorge Argueta is the guy who is very helpful and answers all the questions I need to know about my car. all the questions I need to know about my car. More

Always a great experience. From the time I purchased two cars from Shaun Messiah to all my service appointments. Always a great experience. From the time I purchased two cars from Shaun Messiah to all my service appointments. Always a great experience. More

Jorge (George) my service agent did an outstanding job of asking what I wanted and making sure all the work was done properly and he had my car back while I waited in less time than expected. Fantastic servi asking what I wanted and making sure all the work was done properly and he had my car back while I waited in less time than expected. Fantastic service. More

Upon arriving at the service garage, I experienced a level of service that exemplifies VIP treatment. Every staff member welcomed me with genuine smiles and prompt assistance. My service advisor, Jordan level of service that exemplifies VIP treatment. Every staff member welcomed me with genuine smiles and prompt assistance. My service advisor, Jordan, demonstrated remarkable professionalism and honesty throughout the process. He provided multiple updates regarding the status of my vehicle. Once my truck was ready for collection, he took the time to review various additional items of concern, outlining what was covered under the warranty and detailing the remaining duration of that warranty. Furthermore, during my wait, I was approached by other staff members outside the service area, reinforcing the welcoming atmosphere. BMW North clearly sets a high standard for customer service excellence.   More

My service advisor, Hamza Ahmad, was excellent today. First, due to personal commitments, I requested that my appointment scheduled for next week be rescheduled. Without any hesitation, he was able to First, due to personal commitments, I requested that my appointment scheduled for next week be rescheduled. Without any hesitation, he was able to accommodate my request today. Next, when I arrived as scheduled, my car was immediately attended to. The protected time estimate for my annual maintenance was spot on. The technicians and Hamza ensured my vehicle received the expected attention and thoroughness. Hamza and his support team were very pleasant, punctual, and professional throughout the full process. Their communications throughout my entire appointment were succinct, timely, and thorough. I would highly recommend the BMW of Houston North Service Team and Sales Team. More

It’s clean and well organized. The staff are generally friendly and competent, especially in the service department. The staff are generally friendly and competent, especially in the service department. More

The service department, and in particular advisor Hamza, does a great job every time I bring my car in. He is thorough, polite, accommodating, and knowledgeable. I highly recommend the service department be does a great job every time I bring my car in. He is thorough, polite, accommodating, and knowledgeable. I highly recommend the service department because of Hamza. More