BMW of Houston North - Service Center

In July 2009, my husband and I were looking for a new BMW 328 hardtop. We walked in, met with a salesman, told him what we were wanting to test drive, and he dismissed us as if we weren't serious buyers. H 328 hardtop. We walked in, met with a salesman, told him what we were wanting to test drive, and he dismissed us as if we weren't serious buyers. He found some keys to a car, gave them to us, and said "just start clicking the "lock" and "unlock" button until you find it in the lot". Really? Ok. So we go for our test drive, but decide not to buy at this dealer because of the lack of customer service. In August 2009, we find the car I want and drive to College Station to pick it up (excellent customer service, by the way). 1 month into owning my car, I notice my tire pressure is low in one tire. The husband fills the tire up and about a month later it's low again. Around this same time, I managed to get a nail in another tire. So, I take my car in to Houston North get the nail out and since I bought the tire warranty when purchasing the vehicle, it was covered. I had them look at the other tire that was leaking. BMW said yes, there is a slow leak, but they will not cover it. I told them that I had a warranty. They gave me the number of the 3RD PARTY tire warranty company. Guess what.. not covered. BMW refused to cover it and the warranty people wouldn't either. This is all over a period of 4 days. (Day 1, sat there for 6 hours and had me drive home with a patch while they ordered another tire for the one with the nail on it. Day 2, show up at opening for my new tires. They forgot to order them. I go back home. Day 3, go back up in the morning and the tire didn't show up in the morning shipment like it was supposed to. Waited 3 hours before they decided to give me a loaner. Still wasn't ready by the end of day 3. Day 4, go in and the 3rd party warranty company refused to pay for my tire with the leak and I'm out somewhere around $1,000 (had to pay for both tires and they had to reimburse me for the one with the nail). Really excited to pay around $500 for a new tire after purchasing a brand new car). September 2011 - Went in for a routine oil change. They said no longer than an hour. It took 45 minutes for my service advisor, Sandra, to even greet me. After waiting 2 hours for an oil change, I open the door to get into my car and the guy that had pulled my car around left grease on door from his hands and grease shoe marks on my floor mats (I have light cream interior). So, I went back inside to tell my service advisor and she had already left for the day! Really? You leave while you still have a customer? I complained to the manager and thankfully got new floor mats. 2012 - went to Katy - Millennium West - Great, nice people January 2013 - Need to get my battery checked because it was acting up. Didn't want to wait 3 weeks for the Houston West dealership and Houston North had an opening that day. I take in Friday afternoon, tell them what's going on and that I also need the oil topped off. Marco walks up and says my service advisor Eric was busy, but he'd get my information so I can get on my way. My husband picked me up so I didn't have to take a loaner. Saturday around 12:00 I had yet to hear from anyone. I called 13 times and got a voicemail every time. Finally after calling over and over, I got a hold of the receptionist. I asked for Eric, my advisor. "Eric isn't in today". Great. So, I finally get a hold of Marco. (2pm at this point and they close at 4pm). He looks into my file and sees that a technician put my car on hold so it hasn't even been touched yet. I said I need a loaner because I have to get to work on Monday. Monday I go to pick up my car and they forgot to top of my oil. So, Marco, the service advisor, grabs a bottle of oil, unscrews the cap, and fills it up. This seemed really strange to me, but I just wanted to get out of there. Also, grease on the floor mats again. That made me happy. During all this, my car is parked in the middle of the "garage" and my hood is propped open and I'm standing outside my car and two managers walked by and didn't say hi or ask if I needed help with anything. Customer service at its finest. Please please please go somewhere else if you can! More

Each time I have used this dealership for service my experience has always been poor. Customer Service and quality of repairs very poor. They don't seem to be too concerned about it either. I have experience has always been poor. Customer Service and quality of repairs very poor. They don't seem to be too concerned about it either. I have emailed several times and completed service surveys requesting to hear from a service manager. The one time I did hear from him he apologized and stated that he was going to have my service advisor call me that day and of course I have never heard from either of them again. More

Car was under warranty, but service advisor had to be reminded even though written on printed form. Wanted to charge over $500 to replace SMG relay ($20 part) and battery ($180), including charging me to reminded even though written on printed form. Wanted to charge over $500 to replace SMG relay ($20 part) and battery ($180), including charging me to charge up the battery. Same battery can be found for less than $120 fully charged. I refused the service, but was charged for diagnostic ($89) plus an additional "miscellaneous" fee which I complained about and they took off without any explanation. In addition, trash left in vehicle (paper floor mat and paper car tag). And, to top it off, they did not even wash the car after both advisors said it would be done. More

I don't know why I continue to come here to get my car serviced. Even if it's just a quick check, expect to wait at least an hour and a half. Currently I am waiting on an oil change that's going to take " serviced. Even if it's just a quick check, expect to wait at least an hour and a half. Currently I am waiting on an oil change that's going to take "at least an hour". The advisor didn't even know I was here waiting for her until 45 minutes after arriving. For a luxury car dealership, they lack customer service. You'd think for the amount of money you're paying for a vehicle that you would get treated better. I got treated better at Toyota! One time I was here, I knew the service was going to take longer, as I had spent the previous day waiting for 4 hours for a part they forgot to order, and they forgot to reserve my loaner car, so I had to wait an extra 2 hours just for that. Then, the part didn't come in on the morning shipment like it was supposed to, so I had to keep the rental car overnight and go back in the morning. That was 3 days of dealing with them. Absolutely ridiculous. Anyway, after waiting 2 hours for an oil change, I open the door to get into my car and the guy that had pulled my car around left greasy all over my door from his hands and grease shoe marks on my floor mats (I have light cream interior). So, I went back inside to tell my service advisor and she had already LEFT for the day! Really? You leave while you still have a customer??? So, I told (who I think was the manager) and he did the right thing by giving me new floor mats. That was nice. When Sandra, my advisor, called the next day, I made sure to let her know that I will never be taking my car back to that dealership ever again. I will be making the long haul out to Katy or Midtown from now on to get any work done on my car. More

Dropped my 2008 335i off at the dealership on 7/21/2011 due to an engine light. Service Adviser was Allison. All went well at first. She was helpful, kind and good at communicating with me on a daily ba due to an engine light. Service Adviser was Allison. All went well at first. She was helpful, kind and good at communicating with me on a daily basis. After some trouble diagnosing the problem (they replaced the engine valve cover). Hank the Service Manager takes over. He claims the oil servicing wasn't done on time ( first oil change was 2000miles overdue, and second one was overdue 3000 miles: Note the engine oil change recommendation is 15000 miles) the warranty for the engine is null. Of course Hank refuses to provide paperwork, refuses to provide and estimate. He claims the problem are the turbos wastegate actuator or the flapper valve, but that the oiling issue contributed to this failure. Problem is the wastegate actuator is vacuum operated and not related to oil lubrication. Same for the flapper valve. After pointing this out, Hank admitted he didn't know what was actually wrong with the car, but that they would be willing to investigate further at my expense of course. No figures offered. After some digging I saw that BMW offered the car for sale a month before I purchased it (from an independent dealer who bought it at auction) as a CPO car. When I took it in for servicing 2 months ago, I was offered the opportunity to purchase the extended warranty. In other words, BMW was fine with offering extended warranties in March and again in May. I was even told that I could buy the warranty extension up until September of this year. So, BMW acted in full faith of the warranty until they saw the cost go up. DO NOT PATRONIZE THIS PLACE. Cliff Notes: BMW Houston North is falsely denying warranties when repairs get expensive, lying to customers, refusing to document issues, and failing to diagnose problems. More

I GAVE MNGMNT MULT CHANCES 2 MAKE FIX ISSUES B4 POSTING REVIEWS. THIS IS DIRECTED ONLY 2 BMW HOUSTON NORTH 1960 & I 45. FYI, I PAID $3200 EXTRA 4 100K MILE WARRANTY.CAR WAS SUPPOSED 2 B COVERED HEAD REVIEWS. THIS IS DIRECTED ONLY 2 BMW HOUSTON NORTH 1960 & I 45. FYI, I PAID $3200 EXTRA 4 100K MILE WARRANTY.CAR WAS SUPPOSED 2 B COVERED HEAD 2 TOE BY WRNTY.THIS DIDNT HAPPEN W BMW HOUSTON NORTH. NOW WRNTY EXPIRED & IM STUCK W PROBLEMS THAT WERE NVR FIXED. BMW'S CLAIM ABOUT $0 OUT OF POCKET 4 THE LIFE OF THE WARRANTY. SCAM! AFTER COMPLAINING MULT TIMES ABOUT EACH 1)MY REAR WINDOW SHADE FAILING 2) MY SUNROOF NOT CLOSING 3) DOOR PANELS POPPING OFF & 4)CAR BATTERY DYING/ SRVC LIGHTS COMING ON...IT TOOK 2 1/2 YRS OF REPEATEDLY TAKING CAR N 4 SERVICE 4 BMW 2 REPLACE WINDOW SHADE..2 1/2 YRS, BMW STILL HASNT FIXED SUNROOF. IM FORCED 2 MANUALLY CLOSE SUNROOF&POP DOOR PANELS BACK ON. THERE EXIST MANYSMALLER xxxxxxOVR LAST 3 YRS W BMW HOUSTON NORTH. MOST HAV BEEN FIXED AFTR 2-3 VISITS. xxxxxxRANGE FRM BAD TRANY, BAD ENGINE PULLIES, BAD DISTRIBTOR, BAD PLUGS & WIRES, ETC (ALL WARRANTIED). EVEN WENT N 4 MY 100K MILE SERVICE APPT. SUPPOSED 2 INC NEW FLUIDS, BRAKES, WINSHIELD WIPERS, COMP DIAG, & ANY OTHR REPAIRS. CAR WENT N W A SQUEAL NEVER FIXED FROM PREVIOUS APPT. AGAIN WASNT FIXED. HAD 2 LEAVE IT WITH THEM AGAIN. 4 MORE DAYS PAST BEFORE ABLE 2 PICK UP. REPAIR WLD HAVE COST ME $400 IF I HADNT INSISTED ON BEING FIXED THEN.AS SOON AS I DROVE AWAY MY BRAKE FLUID & COOLANT SENSORS SHOWED LEVELS LOW...HAD 2 GO 2 WALMART & BUY FLUIDS 2 PUT IN CAR BECAUSE NOT EVEN THAT WAS DONE. I OPENED SUNROOF & TEST...IT WOULDNT CLOSE. MY DOOR PANELS & LIGHT STILL NOT FIXED, ETC. GREATEST PROBLEM STILL HAS NEVER PROPERLY BEEN FIXED & I AM STILL FACED WITH 2 THIS DAY (AND NOW MY WARRANTY HAS EXPIRED). THIS ISSUE IS THAT OF THE KEY LOCK MECHANISM. I WANT 2 CLEAR SOMETHING UP RIGHT AWAY SO THAT BMW CANNOT ISSUE A REBUTTLE WITH THIS CLAIM. THERE IS SOMETHING CALLED COMFORT ACCES ENTRY. CAR ABLE 2 B STARTED WO KEY N IGNITION IF KEY IS WI CERTAIN PROXIMITY OF VEHICLE. MY 325 DIDNT HAV THIS FEATURE. KEY REQUIRED 2B N IGNITION2 RUN. HOWEVER, KEY LOCK MECHANISM BROKEN ALLOWED CAR'S ELECTRICAL SYSTEM 2 REMAIN ON WO DRIVER AWARE (EVERYTHING SUPPOSED 2 AUTO SHUT DOWN WHEN KEY OUT). THUS BATTERY DRAINED WO DRIVER AWARE, & CAUSING SYSTEM FAILURES LIKE PWR STEERING, PWR BRAKES, TRCTN CONT ETC. I REPORTED PROBLEMS NUMEROUS TIMES...BMW TOLD ME IT WAS JUST NEED NEW BATTERY. ISSUES PERSISTED. FINALLY, ISSUES LED DISASTER. WENT 2 CAR AFTER GOLF.USED KEY2 OPEN WINDOWS...WINDOWS STARTED 2 ROLL DWN...BUT STOPPED. CAR WOULDNT START. BATTERY WAS DEAD. CALLED BMW & BMW ROADSIDE ASSIST. WAS TOLD CAR 2 BE PICKED UP & SENT 2 BMW NORTH. CAR WAS NEVER PICKED UP. RECEIVED NEXT MORNING LEFT LATE NITE B4 TELLING ME THEY DECIDED NOT 2 PICK IT UP. WENT TO CAR IMMEDIATELY...CAR VANDALIZED &BURGLARIZED. VRY COSTLY GLASSES, COLOGNES, ETC WERE STOLEN INCLUDING"HUBLOT" WATCH ($11,500.00) TOTAL LOSSES OF DAMAGES AND STOLEN MERCHANDISE OVER $20K I JUMPSTARTED CAR & TOOK 2 BMW NORTH... THEY PUT NEW BATTERY...CHARGED $440 & TOLD ME BATTERY WAS DEAD. I PICKED UP CAR AFTER "REPAIRS". WHEN LEAVING...SAME xxxxxxSTARTED AGAIN W THE NEW BATTERY, SO PULLED KEY OUT TOLD TECH. CAR'S ELECTRICAL SYSTEM REMAINED ON & CAR STILL RUNNING. SHOWED BMW PROB...THEN THEY SAID KEY LOCK MECHANISM WAS BAD. THIS WAS CAUSE OF ALL xxxxxx4 MONTHS BACK. AFTER PAYING MULT DEDUCTS & BATTERY& HUGE $20K LOSS. BMW ADMITTED FAULT N NOT DIAGNOSING PROBLEM & NOT FIXING PROBLEMS. THEY CREDITED ME 4 BATTERY & TOLD ME THEY WLD TRY 2 HELP RECOVER LOSSES. BMW IS COMPARTMENTALIZED. EACH DEPT BLAMED ON OTHER & NONE TOOK FAULT...SO I ATE $20K LOSSES. BMW HOUSTON NORTH 1)NVR FIXED CAR WHILE UNDER WARRANTY2) BMW CHARGED ME 4 MULTIPLE DEDUCTS ON UNNEEDED VISITS BECAUSE FAILURE 2 FIX xxxxxx3) BMW CAUSED $20K LOSS & WOULDNT COVER ANY PART 4)I STILL HAVE SAME xxxxxxW SUNROOF,DOORS, KEY LOCK MECH; & NOW $3200 XTNDED WARRANTY EXPIRED. More

Good mechanics, but really bad service advisors. Specially, Travis. Tried to get in contact with him about my car for a week Left voice mails on his phone (he's never at his desk), never called me Specially, Travis. Tried to get in contact with him about my car for a week Left voice mails on his phone (he's never at his desk), never called me back to let me know what's wrong with my car. Picked up my car from them after 2 weeks. I had to drive to the dealership every other day to get an update on my car. This guy Travis should get fired. More

Everytime I take my BMW X3 in for service, I am treated very poorly. For the love of god, why can't they just do their jobs correctly! I'm not even going to detail all the problems I have had with them so very poorly. For the love of god, why can't they just do their jobs correctly! I'm not even going to detail all the problems I have had with them so far, all I will say is that the employees of BMW Houston North are all incompetent jerks!! I don't blame the mechanics so much [occasionally it is their fault], but it's mainly the service writers or "clients advisors" that are the ones to blame. They treat me like crap, always screw something up on my car or order the wrong part, they take all day to do a simple project and the LIE to me when they screw up!! My husband is a mechanic, you can't lie to me about cars!! I'm never going back to BMW North again after tomorrow. I went today to get a simple interior cover replaced [after waiting 2 months for them to order the part and trying to contact them about it for a month and a half] and I sit there for an hour before they tell me they ordered the wrong part, and then I sit for another 30 minutes before I finally get my car!! My mechanic husband says nothing takes 30 minutes to do after they figured out they had the wrong part, but of course BMW had tons of excuses lined up! They have this AMAZING warranty, but their service is so awful that it's not even worth the warranty! I don't know if it's just me that they treat like crap, or if it's just my client advisor that's an idiot, but I'm never going back and I'm calling their corporate office to complain about my experiences! BMW North obviously does not value me, my opinion, or my business. I would not recommend them to ANYONE! More

I have a mixed review on my expierience of bringing in my car for service for the first time. I had made an appointment online and after a few minutes a lady immeidiately called me to verify my time and had car for service for the first time. I had made an appointment online and after a few minutes a lady immeidiately called me to verify my time and had reserved a loaner for me. I was very impressed. I brought my car in on Wed May 26. It took no longer than 10 minutes to drop off my car and pick up a loaner. The man at the Enterprise counter took very good care of me. He let me choose which loaner I wanted (I chose the Z4 3.0) I had forgotten my insurance so my dad had to fax it over. He made a copy for the records and made an extra copy for me to have. I thought that was a kind gesture (I just wish I had remembered his name) Well day after day I await the phone call telling me that my car is ready. I waited awhile and finally called them today, June 7 asking if my car was ready. It turns out that it had been ready for awhile. Hours later, i get another phone call asking me to see if anyone had called telling my car was ready. It turns out that my service advisor (David Eagan) had quit and the finally searched through his files and found that my car was ready. I picked it up today and he did a great job. my car felt brand new and they even washed it. The only problem I have was the lenghty waiting period but that gave me time to expierience the Z4 longer and now I am thinking about getting one for my next car. All in all, great service on behalf of Houston North. I have read reviews on Momentum and I feel lucky that I have chose Houston North over any other! More

Exceptional service! As a service advisor, Peter has been nothing less than honest, helpful, and trustful. I can take my BMW to BMW of Houston North knowing that I will not get nickled and dimed to dea been nothing less than honest, helpful, and trustful. I can take my BMW to BMW of Houston North knowing that I will not get nickled and dimed to death as was the case at Momentum BMW in Houston. <br>Great work Peter!<br><br>Greg Palmer<br> More