BMW of Houston North - Service Center

I really like this dealership I pull up greeted and a assist..my service advisor always helpful in my service needs and so much more. assist..my service advisor always helpful in my service needs and so much more. More

Agent was very friendly and informative but I had waited over 3 hours and a half for brake fluid change that I was told it would take 2 hours max. over 3 hours and a half for brake fluid change that I was told it would take 2 hours max. More

This is the only location I’ve ever used to service my BMW. Great customer service from my service advisor, Chin, and other dealership associates. BMW. Great customer service from my service advisor, Chin, and other dealership associates. More

Took my car in for services. My service advisor was very polite and helpful. I waited for my car to be taken care of in their very comfortable waiting area. I am very please with the service I received!! polite and helpful. I waited for my car to be taken care of in their very comfortable waiting area. I am very please with the service I received!! More

Service representative is a nice guy. Attentive to my needs. Tech made some serious mistakes but Representaative made it right on their nickel. Happy now needs. Tech made some serious mistakes but Representaative made it right on their nickel. Happy now More

Easy to schedule maintenance and always a job well done. They check everything out even just for a simple oil change. Rader is great to work with! They check everything out even just for a simple oil change. Rader is great to work with! More

I had an auto accident on Nov 30th and brought the vehicle to BMW north and AutoNation collision in Spring,Texas. It has now been close to four months and I still do not have my car back. Initially th vehicle to BMW north and AutoNation collision in Spring,Texas. It has now been close to four months and I still do not have my car back. Initially they ordered a radiator from BMW and received the wrong radiator back. When the dealership contacted BWM they were told they aren’t currently making that radiator due to production delays and COVID 19 and that they will try to start working on it again in February. The collision center has been paid by State Farm and I have no estimate as to when I may get my car back. I asked for compensation from BMW since this is a lease and they sent the wrong part causing further delay and it isn’t my fault they have chosen to make other more profitable or more used parts than the one I need. I was offered $150 in accessories. So my lease is $1,250 a month and I’m out $5,000 of lease payments with no car and they offered me $150. At this point there is no guarantee I will ever get my car back. I have another $30,000 of lease payments before I can walk away from this car that I am paying for and do not have access to. Nobody wants to help and everyone is paid but me. Think long and hard about buying from anyone in this entire transaction chain when they have no answers for a real world problem. The entire situation reminds me the recent power outage in Texas. Everyone at the mercy of the big company and one customer means nothing to them. Buyer beware. More