BMW of Houston North - Service Center

ROBIOTIC> everyone walking around like robots. No interpersonal skills, no smiles, no type of energy or sense of urgency, just going thru the motion to get a paycheck interpersonal skills, no smiles, no type of energy or sense of urgency, just going thru the motion to get a paycheck More

When my Service Advisor was out sick I contacted Greg Schell to assist me tracking down a part need for my BMW. I have worked with Greg since 1999. He provides outstanding customer service. He put me Schell to assist me tracking down a part need for my BMW. I have worked with Greg since 1999. He provides outstanding customer service. He put me in contact with Tyler Wadsworth. Tyler set me up with an appointment. Tyler checked in my vehicle immediately upon arrival. He provide an estimated time for completion and the cost. He provided me with updates during the process. Everything went smoothly and the car was completed early. Tyler Wadsworth is an excellent Service Advisor. More

Always helpful when I need it. There was no loaner car available because this was an emergency visit. A very nice young man drove us home. available because this was an emergency visit. A very nice young man drove us home. More

Service Coordinator was not personable or friendly. > He Service Coordinator was not personable or friendly. > He engaged with me the least possible. > He was not informative as to what was being do Service Coordinator was not personable or friendly. > He engaged with me the least possible. > He was not informative as to what was being done and timing to complete the service. > At the end of the service, there was no explanation of the completed job. > After payment, there was absolutely no communication — No “Thank you”. No “Good bye”. No “Have a nice day”. This is the 3rd Service Coordinator that I have had. By comparison, I am surprised that this one is still employed. More

I really like this dealership I pull up greeted and a assist..my service advisor always helpful in my service needs and so much more. assist..my service advisor always helpful in my service needs and so much more. More

Agent was very friendly and informative but I had waited over 3 hours and a half for brake fluid change that I was told it would take 2 hours max. over 3 hours and a half for brake fluid change that I was told it would take 2 hours max. More

This is the only location I’ve ever used to service my BMW. Great customer service from my service advisor, Chin, and other dealership associates. BMW. Great customer service from my service advisor, Chin, and other dealership associates. More