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BMW of Houston North - Service Center

Houston, TX

4.8
516 Reviews

516 Reviews of BMW of Houston North - Service Center

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June 12, 2024

My experience at BMW North was great! Raphael was very nice and helpful to get all of my needs taken care of. I appreciate feeling that people still care in the world because excellent c More

by Tonya49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raphael
Report | Print
Jun 14, 2024 -

BMW of Houston North responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

June 10, 2024

Very friendly service was quick then supposed to be agent that help was very helpful and they kept snack full love it More

by Tonia
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
No name
Report | Print
Jun 11, 2024 -

BMW of Houston North responded

Hi Tonia, thank you for your positive review. We're happy to have been of service to you. Feel free to reach out to us if you need anything. Have a wonderful day.

June 07, 2024

Our service advisor Deryck was very professional and courteous and exhibited the knowledge and professionalism concerning our visit. I would rate Deryck a 10+. More

by kbankhead146
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deryck
Report | Print
Jun 12, 2024 -

BMW of Houston North responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Houston North! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 06, 2024

Our service advisor, Hamza was wonderful and had exceptional customer service. He kept us informed and we really appreciated the competitive pricing. The video report provided was very helpful. Big More

by pheomany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hamza Ahmad, Jasmine
Report | Print
Jun 06, 2024 -

BMW of Houston North responded

Hello, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!

June 05, 2024

The service department and all the personnel at the dealership associated with service are always very attentive and professional. More

by Jimiddleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Jun 06, 2024 -

BMW of Houston North responded

Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 05, 2024

Very nice facility. Staff was friendly and knowledgeable. Received the work needed by mileage to keep my BMW RUNNING GREAT. Thanks. More

by Roy G
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service adviser was great.
Report | Print
Jun 06, 2024 -

BMW of Houston North responded

Hello Roy, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 31, 2024

Service manager and my individual service advisor were very accommodating to my needs and expectations More

by hamilsue1214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Cabrera and service manager who we did not catch his name
Report | Print
Jun 03, 2024 -

BMW of Houston North responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

May 31, 2024

Clean, good amount of inventory, arranged nice, everyone is pretty approachable and is knowledgeable. The service department is stellar, but the service advisor Jordan specifically is awesome! More

by Simone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Gautreaux
Report | Print
Jun 03, 2024 -

BMW of Houston North responded

Hi Simone, we're happy you found our staff to be so supportive during your experience here at BMW of Houston North. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 31, 2024

So we've been having constant issues with our instrument cluster overheating and AC not working. We have taken our vehicle (2023 330i) in for service 3x and issue has not been resolved. Unsure why they refu More

by bsalinas357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service technicians - Natasha, Craig, and Julio
Report | Print
May 30, 2024

From the check-in to the completion of the service, everyone I interacted with was great. The service experience was top notch and I received a clear explanation of everything that would be done to my More

by Sheldon J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael C.
Report | Print
May 31, 2024 -

BMW of Houston North responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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