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BMW of Houston North - Service Center

Houston, TX

4.8
550 Reviews

550 Reviews of BMW of Houston North - Service Center

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January 28, 2022

My service advisor was punctual and very good at understanding and addressing what I needed done. He kept me informed about the progress and took care of my needs. More

by alokrita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chien
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Jan 31, 2022 -

BMW of Houston North responded

Hi Alokrita, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

January 27, 2022

Excellent work! Timely and have service top of mind I was impressed. Will be back. More

by Jplozano07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark
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Jan 31, 2022 -

BMW of Houston North responded

Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 20, 2022

I feel I was ripped off - severely overcharged and made to wait way too long. $325 and 4 hours to only input updated maps to my GPS system from your thumb drive? C'mon man. That's OUTRAGEOUS!! More

by barberda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rader
Report | Print
Jan 25, 2022 -

BMW of Houston North responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (281) 305-8901 so we can work towards a resolution. We look forward to hearing from you. Take care!

January 17, 2022

Outstanding customer service. Thank you Chase you are Outstanding customer service. Thank you Chase you are the best. I appreciate the help and the car wash in the end. More

by nabila mason
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
Jan 20, 2022 -

BMW of Houston North responded

Hi, your comments keep us motivated and working hard for all our guests! Feel free to stop by if you ever need any more help.

January 17, 2022

Reliable Convenient Close to home Have been a customer for more than ten years now More

by Vicky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Consultant
Report | Print
Jan 20, 2022 -

BMW of Houston North responded

Hi Vicky, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

January 06, 2022

Service department always professional!! Do the job right and on time everytime. Highly recommend BMW North Service department. More

by Dnnelson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carla
Report | Print
Jan 20, 2022 -

BMW of Houston North responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

January 06, 2022

I thought the customer service was very good right from the start with the drive up service. The repair time was a little lengthy but the repairs were excellent. More

by Chuckwilliams524
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
Jan 20, 2022 -

BMW of Houston North responded

Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

January 06, 2022

The service visit was thorough and efficient. The staff (particularly my service "Rader Evans") was professional and courteous. There were a number of email reminders (which were appreciated) leading up to More

by ted
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rader Evans
Report | Print
Jan 20, 2022 -

BMW of Houston North responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 01, 2022

Great Service department. Chien Tsai is a model service advisor. Will definitely return to the Service dept of BMW Of Houston North. More

by sandipan bhattacharya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chien Tsai
Report | Print
December 31, 2021

Derecyk was very professional and courteous throughout the process and ensured the best service and cost More

by Sanjeev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derecyk Singh
Report | Print
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