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BMW of Houston North - Service Center

Houston, TX

4.8
517 Reviews

517 Reviews of BMW of Houston North - Service Center

Sort by
October 11, 2021

Great service. Mr. Gold cares about his customers and we trust him completely with our X3 issues. More

by rmolinet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Gold
Report | Print
Oct 14, 2021 -

BMW of Houston North responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

September 28, 2021

Great service. Easy to get and return loaner car. Went that extra mile to help us find and fix problem. More

by Kelliehemingway
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chein
Report | Print
Sep 29, 2021 -

BMW of Houston North responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 27, 2021

Jeremy and carla do an excellent job of taking care of the car and the client More

by Dougschlegel99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy, carla
Report | Print
Sep 28, 2021 -

BMW of Houston North responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 22, 2021

Good dealership - very friendly and clean. So far so good. Jeremy is good service rep More

by Jjozwiak459
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Gold
Report | Print
Sep 26, 2021 -

BMW of Houston North responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 19, 2021

Went for an oil change estimated time was 1.5-2 hrs. Waited 4 hours More

by Cimen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
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Sep 25, 2021 -

BMW of Houston North responded

Hi, we appreciate you taking the time to leave us a response. If you ever need help, just give us a call. Happy motoring!

September 18, 2021

I had to follow up to find out first what was diagnosis and second if vehicle was ready for pickup. Vehicle was there for a week without any calls to me. In person service was prompt and courteous. More

by Jimzworld1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rader
Report | Print
Sep 24, 2021 -

BMW of Houston North responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

September 17, 2021

I've been driving a BMW for the last 15 years and I will say that at BMW of Houston North, everyone on the staff is friendly and wanting to help you. More

by primeplus2214
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chein Tsal
Report | Print
Sep 24, 2021 -

BMW of Houston North responded

Hi, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 16, 2021

Service Advisor, Cassey Monroe, was extremely knowledgeable, helpful, and courteous. Her approach led me to have the dealership provide all the the service work including purchasing 4 tires. More

by Al
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cassey Monroe
Report | Print
Sep 23, 2021 -

BMW of Houston North responded

Hi, your comments keep us motivated and working hard for all our guests! We always strive to provide personable and excellent customer service. Thank you for the review!

September 11, 2021

Was there for a tire change. Excellent service!!! All the paperwork was done seamlessly. I did not have to wait at all. All in all a great experience. More

by Kurt
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew
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Sep 13, 2021 -

BMW of Houston North responded

Hi Kurt. We are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring! Thank you!

September 10, 2021

Always a good experience. Good sales people (Mark Toups), good service manager (Carla Waddell) and on time service. Annual service. Car was inspected and ready on time. More

by windsaloftfarm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Toups, Carla Waddell
Report | Print
Sep 13, 2021 -

BMW of Houston North responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

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