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BMW of Houston North - Service Center
Houston, TX
517 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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517 Reviews of BMW of Houston North - Service Center
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December 26, 2021
BMW North Houston is a very friendly place. They are so helpful while buying a new car. My recent experience with service department is not very good. Reason for visit was oil change. Service Advisor recom helpful while buying a new car. My recent experience with service department is not very good. Reason for visit was oil change. Service Advisor recommended few other items including spark plugs replacement. I agreed. However after servicing car acted weird. Sudden performance drop, switching to limp mode on freeway was so frightening. I tried to reach service department with chat. They gave me a number to follow-up. Call center person was repeating only same words over without listening me. Then I hang up and called Momentum Service. They interested and offered a new diagnostic test and set the time immediately. I am going to visit them tomorrow. More
by msengul
Employees Worked With
Sydney Thorp
December 21, 2021
It was really not about the dealership but the service advisor. Took the vehicle there for 3 warnings suddenly popped up. There was a warning for restraint system, parking assistance and 4 wheel driving s advisor. Took the vehicle there for 3 warnings suddenly popped up. There was a warning for restraint system, parking assistance and 4 wheel driving system. These issues where auto corrected when vehicle was taken there on the next day. I made a terrible mistake when choosing the service advisor. This guy saw some red paint on my tires and quickly made up a story that the vehicle hit so hard on a pavement edge and that’s what caused the problem. I told him clearly that such an impact never happened to my knowledge and warnings popped up suddenly at the time the car was started. He sounded like he is certain this was what happened, talked in a accusatory tone, which made me so guilty and helpless. The next day they found out a problem in the steering column and replaced a part. There were no loaner cars available. I was told loners cannot be scheduled for next few weeks. But when the work prolonged to the next day, suddenly a loaner became available. I was given a shuttle to go home but there was no courtesy to offer a ride to pick up the vehicle. I used my own ride. There was no feeling that you’re getting a service from a luxury car dealership. There was no courteous customer service from this guy. I’ll be careful to pick a service advisor with an American or Hispanic name if I’ve to go back there again. More
by Nishan
Employees Worked With
Tsai
December 20, 2021
My service advisor, Jeremy Gold, is very professional and attentive. The service technician also prepared a helpful video to explain why my “Service Engine Soon” was on. attentive. The service technician also prepared a helpful video to explain why my “Service Engine Soon” was on. More
by 1941Brutus
Employees Worked With
Jeremy Gold 5 stars
December 13, 2021
The staff was incredibly friendly as always, but my low rating is in regards to the time it took for my oil and filter change. I had a 9am appointment that I arrived on time for, but the appointment laste rating is in regards to the time it took for my oil and filter change. I had a 9am appointment that I arrived on time for, but the appointment lasted two hours. I've never had to wait that long for an oil and filter change at any dealership. More
by Jennifer Lowe
Employees Worked With
Diamond Fleming - I did not work with Sydney Thorp who is in above box., Sydney Thorp
December 06, 2021
Staffs are very friendly and gave good suggestions. Didn't notice any selling tricks during the stay.. Cathy was very good coordinator, I would recommend this place for service. Didn't notice any selling tricks during the stay.. Cathy was very good coordinator, I would recommend this place for service. More
by mkumar099
Employees Worked With
Cathy
December 02, 2021
I arrived for my appointment to find that my reservation was not to be found. I did have a email conformation. I was told that a new reservation program was installed a few days before and they were still was not to be found. I did have a email conformation. I was told that a new reservation program was installed a few days before and they were still working out the bugs. The service team inserted my vehicle into a very busy schedule. I appreciate their effort to resolve a computer glitch and not affect the customer. Great job! More
by ctbk27
Employees Worked With
Tyler Wadsworth
