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BMW of Houston North - Service Center

Houston, TX

4.8
517 Reviews

517 Reviews of BMW of Houston North - Service Center

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February 14, 2022

Thanks for how you handle problems with my vehicle you continue to repair it in a orderly and timely fashion. More

by craigmoore58
Recommend Dealer
Yes
Employees Worked With
Mr Chien #3736
Feb 17, 2022 -

BMW of Houston North responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

February 07, 2022

New to Houston and first visit for service. Cassey was awesome and super helpful! Excellent and pleasant experience. Definitely 5-star service. Would highly recommend. More

by gbnooner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cassey
Feb 10, 2022 -

BMW of Houston North responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

February 07, 2022

The customer service was excellent. Everyone there was very polite and courteous. The service was fast and I like the video explaining what work was done to the vehicle. I really hope that the loaner ve More

by marymags02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Wadsworth
Feb 10, 2022 -

BMW of Houston North responded

Hello, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.

February 02, 2022

First visit for service here and very impressed. My service advisor Cassey was excellent. Thank you. More

by Eddie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cassey Monroe
Feb 06, 2022 -

BMW of Houston North responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 01, 2022

Excellent experience! Everyone person I had contact with at the dealership was polite, helpful, professional and very knowledgeable! I highly recommend this dealership for anyone who may be in the market t More

by smpizzitola
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy, Greg, Jason and Daniel
Feb 01, 2022 -

smpizzitola responded

Excellent experience! Everyone person I had contact with at the dealership was polite, helpful, professional and very knowledgeable! I highly recommend this dealership for anyone who may be in the market to purchase a BMW or anyone with a BMW who may need it serviced

January 31, 2022

Great service! Everyone is always very kind and helpful! love this dealership! Jason our service advisor is always so helpful! More

by Blakemiranda17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Mendoza
Feb 04, 2022 -

BMW of Houston North responded

Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

January 28, 2022

I have had a very positive experience over many years with multiple vehicles. I certainly highly recommend this dealership. More

by kenjriester
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
M2 Competition
Jan 31, 2022 -

BMW of Houston North responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of BMW of Houston North and we hope to be of service again in the future.

January 28, 2022

My service advisor was punctual and very good at understanding and addressing what I needed done. He kept me informed about the progress and took care of my needs. More

by alokrita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chien
Jan 31, 2022 -

BMW of Houston North responded

Hi Alokrita, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

January 27, 2022

Excellent work! Timely and have service top of mind I was impressed. Will be back. More

by Jplozano07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark
Jan 31, 2022 -

BMW of Houston North responded

Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 20, 2022

I feel I was ripped off - severely overcharged and made to wait way too long. $325 and 4 hours to only input updated maps to my GPS system from your thumb drive? C'mon man. That's OUTRAGEOUS!! More

by barberda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rader
Jan 25, 2022 -

BMW of Houston North responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (281) 305-8901 so we can work towards a resolution. We look forward to hearing from you. Take care!

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