BMW of Houston North - Service Center

I had been to this dealership past 3-4 years. Jeremy Gold is outstanding willing to work out and do whatever it takes. Whatever he can he will do it. Thanks Jeremy. 🙏 Jeremy Gold is outstanding willing to work out and do whatever it takes. Whatever he can he will do it. Thanks Jeremy. 🙏 More

My car needed 2 year annual service. Experience was great, service was professional, reliable and courteous. Experience was great, service was professional, reliable and courteous. More

I arrived to get my vehicle fixed under the warranty however there was some confusion on my behalf. Chien made sure that I had the best experience with proper communication and making sure my car was f however there was some confusion on my behalf. Chien made sure that I had the best experience with proper communication and making sure my car was fixed without any issues. The service I received was above my expectations. More

This dealership offers great service, with comfortable waiting area. My advisor was very nice and communicated with me throughout the process. waiting area. My advisor was very nice and communicated with me throughout the process. More

First service at this dealership and really disappointed. Agent was not there to meet me on time, in fact not there at all, the promised shuttle was not provided - the driver didn't show up. And when I picke Agent was not there to meet me on time, in fact not there at all, the promised shuttle was not provided - the driver didn't show up. And when I picked up the car it was not clean & someone had left a piece of sports equipment in it so likely used. More

Service staffs at the dealership were welcoming, they kept me updated on my vehicle status. They gave me a detailed inspection report on what maintenance my vehicle needed. Definitely recommend this loca kept me updated on my vehicle status. They gave me a detailed inspection report on what maintenance my vehicle needed. Definitely recommend this location for services. More

Service here is good. I had an appointment so there was some there to greet me when I arrived. I opted to wait in the lobby while my vehicle was serviced. They had a varie I had an appointment so there was some there to greet me when I arrived. I opted to wait in the lobby while my vehicle was serviced. They had a variety of snacks and beverages. More

Had to get a tire replaced do to a nail. I dropped in to the dealership to make an appointment but was immediately taken care of by Cassey to get the tire replaced and an alignment while I I dropped in to the dealership to make an appointment but was immediately taken care of by Cassey to get the tire replaced and an alignment while I waited. The whole process took only two hours. Thank you Cassey for all your help! More

3 years ago, my family moved from Houston to San Antonio. We still drive back to Houston for both service and purchases specifically because this location is SO much better than any other dealership we have We still drive back to Houston for both service and purchases specifically because this location is SO much better than any other dealership we have tried. It is the most customer friendly and customer honest BMW dealership we know. They are fair and honest which is becoming harder and harder to find. Highly recommended. More

Recently, I had an issue with the repair of one of my wheel rims repair. Both my Service Advisor, Jeremy, and his manager were immediately engaged in rectifying this problem to both BMW's and my satisfa wheel rims repair. Both my Service Advisor, Jeremy, and his manager were immediately engaged in rectifying this problem to both BMW's and my satisfaction. I continue to be pleased with the professionalism and attention to detail that my Service Advisor and his Manager. This not only pertains to my wife and I as BMW owners, but is clearly visible on how they treat their other clients that I have personally observed. More