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BMW of Houston North - Service Center

Houston, TX

4.8
550 Reviews

550 Reviews of BMW of Houston North - Service Center

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July 16, 2022

Service writers are attentive, xould explain a bit better as to what is happening with car. Over all, service is good. More

by Fg3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chen
Jul 19, 2022 -

BMW of Houston North responded

Hi, thank you for taking the time to leave us feedback. If you have any further questions, please give us a call. We're always happy to help!

July 12, 2022

My service manager was the best- trustworthy Knowledgeable Applied my coupon using the best one based on needed systems Timely Nice wash after Very good experience Jeremy I believe is More

by Camille247@suddenlink.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Golden
Jul 14, 2022 -

BMW of Houston North responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 11, 2022

I found my service advisor to be very helpful. I was not happy with the repair service itself. Issue was supposedly resolved; however, after driving for another day, the issue returned again. More

by RW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kasee
Jul 14, 2022 -

BMW of Houston North responded

Hi, thank you for taking the time to share your feedback with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8901 to discuss what we can do to help.

July 05, 2022

Excellent timely service to repair defect on new vehicle. Service advisor kept us updated throughout process More

by MrsJackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Jul 07, 2022 -

BMW of Houston North responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

July 02, 2022

Love my local BMW North dealership it's like visiting friends who care about my safety and making sure my care get's fixed the first time. I never trust anyone else. More

by loreesumrs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chen
Jul 04, 2022 -

BMW of Houston North responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

June 29, 2022

Setting the appointment was easy, the communications with the dealership very friendly and clear, and the courtesy transport service to and from my home on time and safe. Above all, the problem was clearly More

by Casthomc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Tyler
Jul 02, 2022 -

BMW of Houston North responded

Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

June 26, 2022

Scheduled service appointment for an airbag recall took five days longer than estimated. Called on three times and left messages before an advisor returned my call. Was never offered a rental or any transp More

by ADK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Multiple, don’t know the names.
Jun 27, 2022 -

BMW of Houston North responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

June 23, 2022

Professional service is a plus at BMW North. Jason is very attentive to my car needs and communicates the solutions during the service process clearly and onetime. Highly recommend!! More

by mireya.salazar11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Jun 28, 2022 -

BMW of Houston North responded

Hi, thanks so much for the warm recommendation of the team here at BMW of Houston North. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

June 22, 2022

Dyrck is the true definition of excellent customer service; he is clearly stepped in tradition and excellence. His service was phenomenal. He was very friendly and professional, constantly maintained More

by Clopez12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dyrck Haysting
Jun 24, 2022 -

BMW of Houston North responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

June 20, 2022

Very friendly people and very fast service every thing was neatly done and they even cleaned my car thanks More

by russellbates1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Monroe
Jun 22, 2022 -

BMW of Houston North responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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