BMW of Houston North - Service Center

Derek is the Best advisor . I will prefer Derek to all my friends and Families . I will prefer Derek to all my friends and Families . More

WHAT IS HAPPENING to BMW North America! ?!? A Quality Client Experience used to be the norm. Imagine, setting an appointment 2 weeks in advance only to get to the dealership and wait 35 min ?!? A Quality Client Experience used to be the norm. Imagine, setting an appointment 2 weeks in advance only to get to the dealership and wait 35 minutes before anyone acknowledges you (I asked for assistance 2x's, used Derycks name specifically and was still invisible). Once assistance was granted, I was told that I would be charged a min of 2hrs labor for them to diagnose the obvious. Deryck had no idea how long it would take because "it was the end of the month", not sure what that meant! There were not loaner vehicles available even though advance notice was provided. A few hours later I received a call from Deryck indicating the repairs would be over $5K, when I informed him of the extended warranty (which I had the dealer verify when I made the appointment), the tone changed. It took 7 days for a repair that should have taken a few hours, there was NO communication regarding where I was in the process (which was the most frustrating part), Heather, the Svc Dept Mgr did not acknowledge my call requesting and update or addressing my frustration. There were so many nuances that added to this negative experience, but I am not sure sharing will make a difference in how business is done going forward. If this is read by a member of the leadership team, my hope is that you consider refocusing on what means the most. BTW, Once the warranty company got involved in the process, the price of the repairs mysteriously dropped $1K ... I know car sales are slow, but don't beat us up on pricing to drive revenue. Over $3K for a couple of hours just doesn't seem right. More

This dealership is competent, thorough, and dedicated to providing great service to its customers. They communicate with you and present their recommendations to you and completely explain your options. providing great service to its customers. They communicate with you and present their recommendations to you and completely explain your options. More

Overall very cordial, efficient, and communicative. The overall duration of the service was reasonable and per the estimated time prior to the commencement of work. The overall duration of the service was reasonable and per the estimated time prior to the commencement of work. More

Excellent dealership wonderful staff excellent products fast repairs excellent service clean and many staff for helping fast repairs excellent service clean and many staff for helping More

Derek is very attentive and customer oriented. I will ask for him again. 5 stars. I will ask for him again. 5 stars. More

Work always done on schedule and never had any quality issues. Service advisors are knowledgeable about their products and don’t seem to up-sellers which I appreciate. issues. Service advisors are knowledgeable about their products and don’t seem to up-sellers which I appreciate. More

Very polite staff amazing service that the reason why we come all the way from Pearland and we are happy come all the way from Pearland and we are happy More

First class experience in the service department. Staff is professional, space to work while you wait, even the coffee bar is pleasing. Staff is professional, space to work while you wait, even the coffee bar is pleasing. More