BMW of Houston North - Service Center

Jorge helped me and answered questions that I have asked SEVERAL times in the past that I got the incorrect answers to (with different people) because the customer service person didn't go one step further SEVERAL times in the past that I got the incorrect answers to (with different people) because the customer service person didn't go one step further to find my answer. (From the Woodlands location). Jorge was extremely helpful and knowledgeable about everything I inquired about, and if he didn't know the answer he would immediately find out what it was. I felt like I was actually dealing with someone that cared about his job and the customer. My husband and I have owned luxury SUVs or sports cars for over 20 years and I was doubting EVER buying another BMW again because of how bad ANY service I have received has been. I will DEFINITELY be going back to Houston Northwest BMW and asking for Jorge! More

The service received in the last visit was beyond expectations. The service Advisor, Deryck Haytasingh took charge of the appointment completed all maintenance and warranty items smoothly and quick expectations. The service Advisor, Deryck Haytasingh took charge of the appointment completed all maintenance and warranty items smoothly and quickly. The staff in this department are polite and professional. Recommend this dealership for your next car purchase. More

Access. Availability to make appoinments awesome advisor takes the time to explain the repairs or maintenance meded. Availability to make appoinments awesome advisor takes the time to explain the repairs or maintenance meded. More

I had my service today at BMW North. Arielle assisted me. She was very quick, fast and efficient. She went above and beyond, she got me in and out . I highly recommend BMW North Houston Arielle assisted me. She was very quick, fast and efficient. She went above and beyond, she got me in and out . I highly recommend BMW North Houston to everyone. More

I have been Derricks client for a while, and he is always quick and efficient while servicing me. I have had multiple very good experiences. I refer all my friends to him whatever the case may be because I t quick and efficient while servicing me. I have had multiple very good experiences. I refer all my friends to him whatever the case may be because I truly believe he is the best at what he does ! More

We were very impressed with the service we received from BMW of Houston North. They communicated with us every step of the way. They were very polite and got us back on the road faster than what we expected BMW of Houston North. They communicated with us every step of the way. They were very polite and got us back on the road faster than what we expected. More

Service & communication was great would definitely go back Craig was my service advisor and was very great! back Craig was my service advisor and was very great! More

As we were traveling from Dallas to Galveston, our vehicle began giving malfunction messages as we entered the Houston area. We detoured to the nearest dealership for service. They promised prompt s vehicle began giving malfunction messages as we entered the Houston area. We detoured to the nearest dealership for service. They promised prompt serivce and updates. We told them we had a schedule to keep and let them know the urgentness of the situation. They assured that if the vehicle wouldn’t be able to be ready in time, they would let us know. However, they did not. We waited for over an hour but had to leave to meet our schedule. We were told the vehicle hadn’t been seen. So we left. Our car died on the highway within 30 minutes. We had to be at a certain place at a designated time so we had the vehicle towed to a different dealership- BMW Houston North, to take our chances there because we weren’t going back to the other one. Experienced what I expect as a BMW owner- wonderful service with updates and a level of professionalism to get the job done. We were able to leave earlier than anticipated because our service advisor took care of us and our vehicle! Thank you for restoring our faith in the BMW brand. More

Everyone was courteous, attentive, and eager to help with anything I needed from the moment I arrived. The most thorough review I’ve ever received from my service technician, Alex. Very pleasant experience! anything I needed from the moment I arrived. The most thorough review I’ve ever received from my service technician, Alex. Very pleasant experience! More

The dealership and staff were friendly and gave be an accurate time of when I expected to get my car back from service. accurate time of when I expected to get my car back from service. More