BMW of Houston North - Service Center

If I could give this rating a negative star, I would. I scheduled an oil change at 10:00 AM. While meeting with the service advisor I let him know I would be dropping off the car, and I needed the car to I scheduled an oil change at 10:00 AM. While meeting with the service advisor I let him know I would be dropping off the car, and I needed the car to be complete by 2:00 PM due to another standing obligation. 1:50PM I received a call stating my car was not done better yet had not even made it into the service department. Then, he goes on to state he lost or miss shuffled my paperwork. He tells me he is doing me a favor by offering me a loaner car so I can get to my other obligation. HA! Well anyways, in the drive from where I was located until arriving at the dealership he calls me again. I at the time am VERYYYYYY angry. This is a total wasted day for me—the oil was not changed—now I have to deal with this on Tuesday while at work. Therefore, on the second call, I asked to speak with the general manager. He stated I must first speak to Carla (do not waste your time or energy). She could not understand why I was so angry. The service advisor was total smarty-pants. He stated he messed up oh well. He is offering me a loaner car. I stated well what if you came to my job and I left you sitting in a waiting room for 4 hours. He stated that would not happen because he does not have children. I asked Carla the same thing she stated she has more to worry about than that someone she knows just lost a 3-year-old. None of this had to do with my service. They were just being total smarty-pants with their horrible attitude. NEWS FLASH! Carla nor the service advisor would not have a job if people stop getting service done there. Then, I move along to the general manager (Balal). He is a nice guy. However, his service department is a joke. He asked what he could do to keep my business. I stated he could drive my car to me on Tuesday so we would not have any issues. He stated he could not leave the dealership, but a person top in sales could deliver my car. That did not happen a runner drove my car to me. No one in sales. Then, to make things even better he drove tolls all the way to my location. I would advise taking your car somewhere else. This place is a joke. I never had to spend 2 days fighting with a place for a simple oil change. Oh also, while I was dropping off my car there was a young man there (early 20s) and he was trying to get his mom’s car checked in and a loaner. Someone there told him he could not get the loaner car because he was not 21. Then, he says I am 21 almost 22, and his service advisor said well sir congratulations. I was blown away. More

I changed to this BMW service location specifically for the quality of service we receive. The service professionals along with the service manager, Carla Wadell are always personable while being profess the quality of service we receive. The service professionals along with the service manager, Carla Wadell are always personable while being professional and efficient in getting cars serviced and back to us in a timely manner. More

I have always taken my BMW to this location , Great service team very professional and friendly! service team very professional and friendly! More

My every experience has been great. It never was a time I felt unattended to great refreshments and awesome staff It never was a time I felt unattended to great refreshments and awesome staff More

I always have a smooth experience when I come to get my BMW maintenanced and the service team is great. BMW maintenanced and the service team is great. More

The several times I have been to this location John Wood and Khalid Bynoe have always provided professional and outstanding service. Khalid is my go to salesperson and the one I refer my family and friends and Khalid Bynoe have always provided professional and outstanding service. Khalid is my go to salesperson and the one I refer my family and friends to. He is very knowledgeable, helpful, and friendly. More

Excellent service with staff who are very knowledgeable about my vehicle and the coverage I have on it about my vehicle and the coverage I have on it More

Very clean. Service refreshments are poor compared to other BMW dealerships. Show room didn’t have any new, unsold cars. Service refreshments are poor compared to other BMW dealerships. Show room didn’t have any new, unsold cars. More

I have found this dealership to be honest and forthright in all the things that I have encountered with them, sales and service in all the things that I have encountered with them, sales and service More