BMW of Houston North - Service Center

Great dealership! Amazing staff on the sales and service side - they are all very professional, knowledgeable and polite! Amazing staff on the sales and service side - they are all very professional, knowledgeable and polite! More

The best part of the check-up was my rep, Cassey Monroe and the video provided by the mechanic. Awesome service experience! and the video provided by the mechanic. Awesome service experience! More

All staffs are wonderful and polite. Most especially to Jason. Great Job and very satisfied for the works done to my car. Most especially to Jason. Great Job and very satisfied for the works done to my car. More

Radar did his best to get us out of dealership in a good time frame. time frame. More

Zero followups and missed calls. Service advisor hardly called me and wasted almost 3 weeks of my time and energy. Even she couldn’t pick the call numerous times. Finally I had to go Service advisor hardly called me and wasted almost 3 weeks of my time and energy. Even she couldn’t pick the call numerous times. Finally I had to go to the dealership in-person to ask the supervisor to either change this service advisor or give me my car back. I got me car fixed the next day. This would be the last dealership I’ll take my BMW to. More

fantastic service department. my car was fixed perfectly and rapidly. love these guys. will continue to use them forever my car was fixed perfectly and rapidly. love these guys. will continue to use them forever More

Great service and upfront with what was needed for my vehicle. Jeremy at your service department was mist helpful and very attentive to our questions. Thank you Jeremy for making this service day a good vehicle. Jeremy at your service department was mist helpful and very attentive to our questions. Thank you Jeremy for making this service day a good experience. More

Had to have been the worst experience I've ever had at a BMW dealership!!! The service guy Tyler was about as useful as a flat tire!!! He never call me to update me on the status of my vehicle.....I called BMW dealership!!! The service guy Tyler was about as useful as a flat tire!!! He never call me to update me on the status of my vehicle.....I called and left messages with the service manager only to never get a call back!!!!!! This place is a complete joke!!! Avoid this place at all costs!!!!! They had my vehicle for 2 weeks and nothing got done!!!! More

This dealership is very prompt when it comes to serving their customers. I will continue to utilize their services. their customers. I will continue to utilize their services. More

Always a great experience and well worth driving the extra distance. Our new service advisor Cassey was wonderful and ensured our repair was done as quickly as possible. For this visit, other than lea extra distance. Our new service advisor Cassey was wonderful and ensured our repair was done as quickly as possible. For this visit, other than leaving multiple messages over 3 days in the active voicemail of our previous advisor and not getting any return calls from the service manager, everything was perfect. More