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BMW of Houston North - Service Center

Houston, TX

4.8
517 Reviews

517 Reviews of BMW of Houston North - Service Center

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August 08, 2022

Overall very cordial, efficient, and communicative. The overall duration of the service was reasonable and per the estimated time prior to the commencement of work. More

by Mike M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek H.
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Aug 11, 2022 -

BMW of Houston North responded

Hi Mike, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

August 08, 2022

Excellent dealership wonderful staff excellent products fast repairs excellent service clean and many staff for helping More

by Ramsfan0039
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cassie was excellent and helped me and excellent mechanics
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Aug 11, 2022 -

BMW of Houston North responded

Hi, thank you so much for your positive comments about BMW of Houston North! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 05, 2022

Derek is very attentive and customer oriented. I will ask for him again. 5 stars. More

by rrthibeault
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
derrek Pruitt
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Aug 07, 2022 -

BMW of Houston North responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

July 29, 2022

Work always done on schedule and never had any quality issues. Service advisors are knowledgeable about their products and don’t seem to up-sellers which I appreciate. More

by Cjb054
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chien Tsai
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Aug 02, 2022 -

BMW of Houston North responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Houston North! If you ever need help, just give us a call. Happy motoring!

July 28, 2022

Matthew, aka, Tyler was rude and didn’t communicate the status of our vehicle. He claimed he had been trying to call us, but something was wrong with our phone. Later he said it was his phone. We wished he More

by gallmankyle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matthew, aka Tyler
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July 26, 2022

Very polite staff amazing service that the reason why we come all the way from Pearland and we are happy More

by Sandhya shukla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
9901 Jason Mendoza
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Jul 29, 2022 -

BMW of Houston North responded

Hi Sandhya, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

July 21, 2022

First class experience in the service department. Staff is professional, space to work while you wait, even the coffee bar is pleasing. More

by James J.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Jul 24, 2022 -

BMW of Houston North responded

Hello James, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 16, 2022

Service writers are attentive, xould explain a bit better as to what is happening with car. Over all, service is good. More

by Fg3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chen
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Jul 19, 2022 -

BMW of Houston North responded

Hi, thank you for taking the time to leave us feedback. If you have any further questions, please give us a call. We're always happy to help!

July 12, 2022

My service manager was the best- trustworthy Knowledgeable Applied my coupon using the best one based on needed systems Timely Nice wash after Very good experience Jeremy I believe is More

by Camille247@suddenlink.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Golden
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Jul 14, 2022 -

BMW of Houston North responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 11, 2022

I found my service advisor to be very helpful. I was not happy with the repair service itself. Issue was supposedly resolved; however, after driving for another day, the issue returned again. More

by RW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kasee
Report | Print
Jul 14, 2022 -

BMW of Houston North responded

Hi, thank you for taking the time to share your feedback with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8901 to discuss what we can do to help.

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