BMW of Houston North - Service Center

My every experience has been great. It never was a time I felt unattended to great refreshments and awesome staff It never was a time I felt unattended to great refreshments and awesome staff More

I always have a smooth experience when I come to get my BMW maintenanced and the service team is great. BMW maintenanced and the service team is great. More

The several times I have been to this location John Wood and Khalid Bynoe have always provided professional and outstanding service. Khalid is my go to salesperson and the one I refer my family and friends and Khalid Bynoe have always provided professional and outstanding service. Khalid is my go to salesperson and the one I refer my family and friends to. He is very knowledgeable, helpful, and friendly. More

Excellent service with staff who are very knowledgeable about my vehicle and the coverage I have on it about my vehicle and the coverage I have on it More

Very clean. Service refreshments are poor compared to other BMW dealerships. Show room didn’t have any new, unsold cars. Service refreshments are poor compared to other BMW dealerships. Show room didn’t have any new, unsold cars. More

I have found this dealership to be honest and forthright in all the things that I have encountered with them, sales and service in all the things that I have encountered with them, sales and service More

Derek is the Best advisor . I will prefer Derek to all my friends and Families . I will prefer Derek to all my friends and Families . More

WHAT IS HAPPENING to BMW North America! ?!? A Quality Client Experience used to be the norm. Imagine, setting an appointment 2 weeks in advance only to get to the dealership and wait 35 min ?!? A Quality Client Experience used to be the norm. Imagine, setting an appointment 2 weeks in advance only to get to the dealership and wait 35 minutes before anyone acknowledges you (I asked for assistance 2x's, used Derycks name specifically and was still invisible). Once assistance was granted, I was told that I would be charged a min of 2hrs labor for them to diagnose the obvious. Deryck had no idea how long it would take because "it was the end of the month", not sure what that meant! There were not loaner vehicles available even though advance notice was provided. A few hours later I received a call from Deryck indicating the repairs would be over $5K, when I informed him of the extended warranty (which I had the dealer verify when I made the appointment), the tone changed. It took 7 days for a repair that should have taken a few hours, there was NO communication regarding where I was in the process (which was the most frustrating part), Heather, the Svc Dept Mgr did not acknowledge my call requesting and update or addressing my frustration. There were so many nuances that added to this negative experience, but I am not sure sharing will make a difference in how business is done going forward. If this is read by a member of the leadership team, my hope is that you consider refocusing on what means the most. BTW, Once the warranty company got involved in the process, the price of the repairs mysteriously dropped $1K ... I know car sales are slow, but don't beat us up on pricing to drive revenue. Over $3K for a couple of hours just doesn't seem right. More

This dealership is competent, thorough, and dedicated to providing great service to its customers. They communicate with you and present their recommendations to you and completely explain your options. providing great service to its customers. They communicate with you and present their recommendations to you and completely explain your options. More