BMW of Houston North - Service Center

Jordan Gautreaux was a great source of info, but there were a few delays in getting the part for my car. A few days bled into a week or so and it became a bit stressful since I needed my car for a work tr were a few delays in getting the part for my car. A few days bled into a week or so and it became a bit stressful since I needed my car for a work trip. When I picked it up, the contents of my glove box were all over the passenger side floor and seat which was totally unacceptable. How could a BMW employee see this, not care, and still have the audacity to deliver my car in a manner unlike which I left it to them, especially at a luxury car dealership, no less? Once again, I really liked Jordan, but there were some things left to be desired. More

I was immediately greeted on arrival and both Jason and Daniel answered my questions and solved a problem I had . Jason kept me informed on the work being done Daniel answered my questions and solved a problem I had . Jason kept me informed on the work being done More

As usual, the service is top notch. The folks treated me great and the service was done to my satisfaction. I love my electric vehicle -- except for the wear on the tires which seems The folks treated me great and the service was done to my satisfaction. I love my electric vehicle -- except for the wear on the tires which seems to require me to replace them yearly. That is not the fault of anyone at the dealership. More

Everyone is nice and helpful, unlike some other places I’ve been. They got me in and out quick. I’ve been. They got me in and out quick. More

My service rep is Rader and he provides excellent customer service. I am pleased with repair. Once again, my car is running well. I had brought it in because of a strong diesel odor and smoke fi customer service. I am pleased with repair. Once again, my car is running well. I had brought it in because of a strong diesel odor and smoke filling my garage after a trip to the store! The only disappointment is that it took so long before a diagnosis was made. I drove the car to the dealership on a Friday afternoon and 4 days later, I had a report. I understand that the service department is understaffed, but this is not up to BMW standards. My car is a 2014 diesel and my plan is to buy a new car at the end of the year. If I am to buy another BMW, I would like some reassurance that you are working on adding additional qualified staff to the service department. Mary Hilgendorf 216840428 More

Outstanding representation, comfortable and clean waiting area. Good advice and dependable work. I do refer friends and family. The service advisor makes all the difference in the world. The first greeting, area. Good advice and dependable work. I do refer friends and family. The service advisor makes all the difference in the world. The first greeting, the attitude and the check out all matter. More

Chien, best service person you can have. Very professional, direct and informative. He responds quickly when called upon. Very professional, direct and informative. He responds quickly when called upon. More

Went in for an oil change and set up an appointment. service person was late. I asked if they could find them after waiting for 15 mins. Was told they were here. When I spoke to them, they noted t service person was late. I asked if they could find them after waiting for 15 mins. Was told they were here. When I spoke to them, they noted theybwere late and apologized. So if other team members there will lie about the little things, what else would they lie about? Tried to use a discount coupon and was told this was the discount, and that the mailer was not valid. I think these folks are paid commission on the services they offer and get customers to bite as well as keep the highest prices they can DESPITE the company sending out coupons. Left not feeling good about it. More

I own 3 older BMW’s so have service and maintenance done at BMW of Houston North. Everyone in the service department is professional and nice. Derrick H. is my service advisor and he always keeps me updated at BMW of Houston North. Everyone in the service department is professional and nice. Derrick H. is my service advisor and he always keeps me updated with information and options for my cars. More

The people are so nice and professional at this dealership. Everything is explained perfectly and I feel like I’m getting honest suggestions about repairs. I have never had a problem with work dealership. Everything is explained perfectly and I feel like I’m getting honest suggestions about repairs. I have never had a problem with work done. More