BMW of Houston North - Service Center

Outstanding customer service every time. Comfortable waiting and kind staff. The added bonus was a clean automobile when returned to me. Thank you! Comfortable waiting and kind staff. The added bonus was a clean automobile when returned to me. Thank you! More

Excellent customer service. I was in and out timely. Waiting room comfortable and temperature good. I was in and out timely. Waiting room comfortable and temperature good. More

Another great service experience from BMW North of Houston. Learned more about status of my M4. Highly recommended. Houston. Learned more about status of my M4. Highly recommended. More

Everyone treated the visit as a valued customer and worked to meet our needs (waited for service to be completed). The staff also provided opportunities to ask questions concerning the service. Durin worked to meet our needs (waited for service to be completed). The staff also provided opportunities to ask questions concerning the service. During the visit for service, the person that handled the original transaction stopped to inquire if there was anything he could do to make our visit or ownership better (Mark Toups). Very kind offer More

Convenience professional warm friendly clean trustworthy fair listen good problems solving advice options no hassles fair listen good problems solving advice options no hassles More

My last visit to service was not good. Tire repair (wheel insurance) was done by service advisor. Promised vehicle in 2 hours. I waited 4 hrs due to repair shop not looking at invoice to s Tire repair (wheel insurance) was done by service advisor. Promised vehicle in 2 hours. I waited 4 hrs due to repair shop not looking at invoice to see tire insured and customer waiting and no one available to wash vehicle. More

Very happy with the work and the communication I received while my car was v Being serviced at bmw north. while my car was v Being serviced at bmw north. More

I always receive excellent service from my Service Adviser Chien-Nan. Chien is very honest, polite and very helpful whenever I have to visit for service. He always help with the best solution and alwa Adviser Chien-Nan. Chien is very honest, polite and very helpful whenever I have to visit for service. He always help with the best solution and always let me know about pricing ahead of repairs. Whenever I call and he doesn’t answer, I can count on him immediately calling me back. I’ve had service advisors at BMW in the past, but not with his work ethic. Chien is BMW of Houston North finest Service Advisor!!! More

Very good service and timely updates. Overall the service experience was very positive. Good waiting area with live tv and coffee and snacks were a big plus Overall the service experience was very positive. Good waiting area with live tv and coffee and snacks were a big plus More

I waited over 3 hours at the dealership to service my car. They were more worried about getting me to spend more money that they didn't even complete the inspection that I requested. car. They were more worried about getting me to spend more money that they didn't even complete the inspection that I requested. More