BMW of Houston North - Service Center

I had an appointment for January 28 and waited all week to get alignment service done and was almost immediately turned away and sent home because the dealership “didn’t have enough staff” so I got resched to get alignment service done and was almost immediately turned away and sent home because the dealership “didn’t have enough staff” so I got rescheduled for the next Saturday and my car was at the dealership for 6 hours for what I was told would be a 2-3 hour job. Then when it was ready I was told “your car is ready but pulls to one side.” How is it ready for me to pick up after an alignment but pulls to one side? That doesn’t make sense. So I was told a tire was pulling to one side, why would anyone let alone BMW tell you to come get your aligned car with tire pull instead of calling and saying the tire pull needs to be fixed to make car drive straight. So I had to wait another hour and half for new tires so car would drive straight. More

The service and parts department were Very courteous, professional and helpful!! I will recommend the dealership to my friends and family! professional and helpful!! I will recommend the dealership to my friends and family! More

Very helpful and paid attention to my issues that were taking place with my BMW taking place with my BMW More

BMW Houston North is amazing. Thank you for all your help. I love all the amazing services. Thank you for all your help. I love all the amazing services. More

James Seamans | After-Sales Manager, went out of his way to take care of a very delicate situation for me. He could have turned his head on me but instead went beyond in helping me get my 750i repaired. to take care of a very delicate situation for me. He could have turned his head on me but instead went beyond in helping me get my 750i repaired. From there, Rader Evans, Service Advisor, took over and handled everything impeccably, as he Always has done for us. We have purchased and leased many BMW's from BMW North Houston, and the service department is a big reason. More

Our experience, from sales to service, has been wonderful. I highly recommend BMW of North Houston. They are easy to work with and very professional. wonderful. I highly recommend BMW of North Houston. They are easy to work with and very professional. More

I enjoy the service advisor and the technician. Out in a timely manner. Courteous friendly Out in a timely manner. Courteous friendly More

what an amazing team here! I came to diagnose the check-engine lights ON, Shaun helps out to make sure it’s been prioritized. Joseph get every following process arranged and ke I came to diagnose the check-engine lights ON, Shaun helps out to make sure it’s been prioritized. Joseph get every following process arranged and keep me informed on time in the following days. Julie lead me to a brand new courtesy vehicle. I get my car back with issues fixed, furthermore they delivered a breaks and tire check report and wash & vacuum the car. More

Received excellent service at this facility. Service personnel very knowledgable and did a good job. Made an excellent suggestion about a repair that I needed to have done. Car runs excellent no Service personnel very knowledgable and did a good job. Made an excellent suggestion about a repair that I needed to have done. Car runs excellent now. More

Courteous people & good service! Completed the service as scheduled. Provided the loaner vehicle without the reservation. Completed the service as scheduled. Provided the loaner vehicle without the reservation. More