BMW of Houston North - Service Center

I made an appt for my brakes to get looked at for some squeaking—I brought it in at my scheduled appt day/time which was a Wed. They had it all of Wednesday and Thursday before I heard from them on Frida squeaking—I brought it in at my scheduled appt day/time which was a Wed. They had it all of Wednesday and Thursday before I heard from them on Friday stating they hadn’t even looked at it yet due to a backup in the shop. I ended up just going to get it with no service done at all because it was just going to sit over the weekend as well. They were apologetic which I appreciate but why did they make my appt on that day if they were so backed up? Why not call me before to let me know they were that backed up? For it to just sit for two days for some brakes is just crazy to me and then not even let me know until it’s sat for 2 days with nothing done to it the Friday before the weekend? Also I wish they would have mentioned they didn’t have loaner cars or that I would have to sit and wait an hour for the shuttle. Over all just a very bad experience and I can’t recommend. More

Service department is great they got car ready the time they promised Deryck is my service advisor he is great to deal with. they promised Deryck is my service advisor he is great to deal with. More

Staff was extremely helpful and courteous and managed to accommodate my needs. Manager James went above and beyond accommodate my needs. Manager James went above and beyond More

Good attention but a bit delayed in getting car back to me , took too long to check with insurance coverage. me , took too long to check with insurance coverage. More

Nice dealership. I was disappointed there were no loaner cars. Overall the dealership was ok. I was disappointed there were no loaner cars. Overall the dealership was ok. More

Great service and attentive advisors every visit. Great communication of the services needed and performed, Great communication of the services needed and performed, More

I generally use advantage BMW for all of my services I needed to get oil change and inspection done before end of this month and couldn’t get downtown, so i made appointment at this facility. My only com needed to get oil change and inspection done before end of this month and couldn’t get downtown, so i made appointment at this facility. My only complaint was, if i call to schedule inspection and spend my time to get there, at least give me the courtesy of telling me that the inspection machine isn’t working when o call to schedule. You obviously know that it wasn’t working when you had me drive all the way up there. Such a waste of my time. After getting oil changed, i had to drive to some rinky dink inspection place where a high school kid messes with my car. I goto dealerships specifically to avoid that. Like i said, not mad, just wildly inconvenienced My service guy was awesome. I give him 5 stars. It wasn’t his fault, it was schedulers. More

My service advisor Adrian has always gone above and beyond to help me with all of my vehicle questions and concerns. I am truly very happy each time I go to BMW Houston North. The employees Joe, Josh a beyond to help me with all of my vehicle questions and concerns. I am truly very happy each time I go to BMW Houston North. The employees Joe, Josh and Tyler are also always very kind and helpful. All in all a spectacular team! More

Just wanted to give a shout out to my service advisor Craig R. Gave me some great advise, checked on some issues that needed addressing. The service was timely and I also got back a very clean car - than Craig R. Gave me some great advise, checked on some issues that needed addressing. The service was timely and I also got back a very clean car - thanks to the washing folks too! More

The waiting facilities are nice, comfortable, and clean. Refreshments are provided to make the wait comfortable as well. My car was well maintained, fresh wash as well. My service agent was friendly and kno Refreshments are provided to make the wait comfortable as well. My car was well maintained, fresh wash as well. My service agent was friendly and knowledgeable. More