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BMW of Houston North - Service Center

Houston, TX

4.8
544 Reviews

544 Reviews of BMW of Houston North - Service Center

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January 09, 2024

I have received nothing but great service since my vehicle purchase November 2021 and today’s visit was no different. Thank you for the professionalism and excellent service to myself and my vehicle. More

by dhawkins37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Jan 12, 2024 -

BMW of Houston North responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 05, 2024

Auto Nation repaired my 2020 BMW and it was a job well done. Customer service was excellent More

by gcolopy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yesenia
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Jan 09, 2024 -

BMW of Houston North responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 05, 2024

When faced with an obstacle, Craig Runaas was able to work internally to resolve the situation and leave a very positive taste in my mouth. Had he not worked hard to extend assistance it would have ende More

by Tonyboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Runaas
Report | Print
Jan 09, 2024 -

BMW of Houston North responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

January 04, 2024

Adrian, the service manager I worked with was great He was very knowledgeable and was able to answer all my questions. More

by suemurray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Orneias
Report | Print
Jan 07, 2024 -

BMW of Houston North responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Houston North. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 02, 2024

Good seviece anh friendly next time I will bring my car seviece again not thing More

by Dungtran1958
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deryck
Report | Print
Jan 04, 2024 -

BMW of Houston North responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

December 30, 2023

Adrian Ornelas my advisor took time to go over needed repairs I needed, he was pleasant, smiled. He is truly an asset in my book to this office. I would recommend him always. More

by pn359
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Ornelas
Report | Print
Jan 01, 2024 -

BMW of Houston North responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

December 28, 2023

The experiences was great. Did not have any issue with the time or any issue with the service advisor. All was great More

by phillgra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio
Report | Print
Dec 31, 2023 -

BMW of Houston North responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 16, 2023

Took our X3M to the next level with a stage 2 CarBahn performance package, great service from BMW of Houston North, the premier CarBahn Houston dealer. More

by TxTerminator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hamza Ahmad
Report | Print
Dec 19, 2023 -

BMW of Houston North responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 16, 2023

Every step of the service process, from scheduling to delivery, was convenient and comfortable. Craig, my service rep was awesome as always. More

by aoladipo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig
Report | Print
Dec 19, 2023 -

BMW of Houston North responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

December 14, 2023

Very slow, my appt was at 1 and it was after 5 when I left. I was just getting my vehicle looked at for a noise I heard. Then the service advisor was giving me feedback on my vehicle, to find out the ve More

by LadyButterfly
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Cisneros
Report | Print
Dec 15, 2023 -

BMW of Houston North responded

Hi, we regret your experience with us here but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (281) 305-8901. We would appreciate the chance to turn your experience around.

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