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BMW of Houston North - Service Center

Houston, TX

4.8
516 Reviews

516 Reviews of BMW of Houston North - Service Center

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December 16, 2023

Every step of the service process, from scheduling to delivery, was convenient and comfortable. Craig, my service rep was awesome as always. More

by aoladipo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig
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Dec 19, 2023 -

BMW of Houston North responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

December 14, 2023

Very slow, my appt was at 1 and it was after 5 when I left. I was just getting my vehicle looked at for a noise I heard. Then the service advisor was giving me feedback on my vehicle, to find out the ve More

by LadyButterfly
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Cisneros
Report | Print
Dec 15, 2023 -

BMW of Houston North responded

Hi, we regret your experience with us here but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (281) 305-8901. We would appreciate the chance to turn your experience around.

December 12, 2023

As always I got great service from BMW of Houston North. I thought Alex was very attentive and professional. More

by Jimiddleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Dec 15, 2023 -

BMW of Houston North responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 12, 2023

Very clean and the people are quick to help The service person was very personable and professional new her business Look forward to working with her in the future More

by higbee972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassey
Report | Print
Dec 15, 2023 -

BMW of Houston North responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 11, 2023

I have always gotten great service any time I bring my vehicles to BMW North in Houston. Jason, my service advisor, was exceptionally helpful in keeping up communication with me and finding the parts I n More

by staciestrine82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Mendoza
Report | Print
Dec 14, 2023 -

BMW of Houston North responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of BMW of Houston North and we hope to be of service again in the future.

December 10, 2023

Great Service, great people. Alex was great to explain all the process in detail and available when neede More

by marcello.canducci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Dec 13, 2023 -

BMW of Houston North responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 09, 2023

Cassey was great and friendly. She was able to take care of whatever needed to be done. More

by push_naphtha_0x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassey
Report | Print
Dec 12, 2023 -

BMW of Houston North responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

December 08, 2023

My service advisor Rafael is the best! Very professional and knowledgeable. The service at BMW of North Houston is excellent. More

by tonyak411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Cabrera
Report | Print
Dec 12, 2023 -

BMW of Houston North responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 08, 2023

My advisor was very professional and helpful. I will recommend him to anyone who needs services. More

by Daudosen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian ornelas
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Dec 09, 2023 -

BMW of Houston North responded

Hi, thanks so much for the warm recommendation of the team here at BMW of Houston North. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 07, 2023

The service advisor and the mechanic was informative (via video) and timely, and he took excellent care of my X5. More

by laments.mopier_0y
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tech was Ethan, 12/6/23 4:00 appt
Report | Print
Dec 08, 2023 -

BMW of Houston North responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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