BMW of Honolulu

Our first BMW We were shopping around for what would be our first "family car." We wanted to explore all options including luxury SUVs. Mike helped us explore all We were shopping around for what would be our first "family car." We wanted to explore all options including luxury SUVs. Mike helped us explore all models and was patient in helping us select what fit our family's needs. We fell in love with the X3 with our first test drive but took a few others out to make sure- and boy have we not been disappointed. We brought our Baby boy home from the hospital in our new car and Mikey even got him a BMW teddy bear to welcome him to the BMW family. Thank you Mike and BMW Honolulu for making our car purchase an easy and enjoyable one. More

Mikey is awesome!! I highly recommend BMW of Honolulu, and Mikey is the dealer to see! My family has purchased 4 vehicles from him already and are life long customers!! I highly recommend BMW of Honolulu, and Mikey is the dealer to see! My family has purchased 4 vehicles from him already and are life long customers!! More

Fantastic Customer Service Our salesman Destin was courteous, friendly and patient with me and my husband. He went above and beyond to give is the best service possible and we’r Our salesman Destin was courteous, friendly and patient with me and my husband. He went above and beyond to give is the best service possible and we’re very satisfied with our purchase. I would highly recommend Destin to our family and friends for future sales. We are grateful to do business with him and will continue to do so in the future. Mahalo More

Beyond the stars! Sincerely grateful for Mike C. Who made this experience an amazing one! With Mike help I was able to walk out the same day in less than 2 hours I was Sincerely grateful for Mike C. Who made this experience an amazing one! With Mike help I was able to walk out the same day in less than 2 hours I was handed the key and the papers. Again thank you Mike from the bottom of my heart. Hands down to you and to BMW of Honolulu my experience is beyond the stars! Mike Castaneda is your guy if you ever want to purchase from this dealer! More

Incredible Service I met Mike Castaneda 3 years ago and he worked with me until he located a 3 series that was financially right and the exact model with the options we I met Mike Castaneda 3 years ago and he worked with me until he located a 3 series that was financially right and the exact model with the options we were looking for. Then this year 2018 when we decided to upgrade that 3 Series, Mike again put the dedication and effort he did when we first met him and he found another vehicle perfect for us. He always makes a point to understand our needs and hunted for a vehicle that suited me. I would recommend Mike to my family and friends and after owning many different vehicles, I have never had this type of pressureless and easy experience with any other sales person or dealership. Mike and the Honolulu BMW team offer excellent service! I will be back! More

Makes Things Right I took my car in for basic maintenance and recall issues and was left without an operable vehicle due to a sparkplug issue. Justin Scrofani and Yvett I took my car in for basic maintenance and recall issues and was left without an operable vehicle due to a sparkplug issue. Justin Scrofani and Yvette took care of us and made sure we had a rental car to use while they worked out the details locally and with BMW North America to get us into a new car with a reasonable monthly payment. I am thankful for their diligence, care and understanding as this was very unexpected. We would definitely refer people to BMW of Honolulu and have them ask for Justin in Sales and Yvette in Service. Mahalo! More

My “new” 3 series! We went to dealership in early 2018 and told Destin what we were looking for and timing on when we wanted to buy. He kept in touch with us and then, We went to dealership in early 2018 and told Destin what we were looking for and timing on when we wanted to buy. He kept in touch with us and then, voila, he called and told us about “the” car. So thanks to Destin we got exactly what we wanted. Timing was perfect. We are happy new owners. If you’re in the market for a certified pre-owned BMW, see Destin! More

Incredible staff Mike Was absolutely incredible in assisting me in the selection of my vehicle. Mike is a highly skilled professional and very courteous . I truly Mike Was absolutely incredible in assisting me in the selection of my vehicle. Mike is a highly skilled professional and very courteous . I truly appreciate your great customer service. Thanks, Glenn More

Excellent Customer Service! We ordered the car early, and it was easy to keep in touch with Terrence to ask what the status was. He was helpful and is very friendly! We just send We ordered the car early, and it was easy to keep in touch with Terrence to ask what the status was. He was helpful and is very friendly! We just send him a quick text and he responds right away. Once the car arrived, Terrence made the drive off very easy! The process was so quick. Just signed the necessities and we were off. Pro: We like that we can easily send him a text for anything related to the car. This is car number three with a fourth on the way next month and we love working with Terrence! Thank you Terrence! More

Outstanding service! One of the biggest holdups to buying a car is going through the sales process. Michaels brand of 360 degree service made the entire experience so out One of the biggest holdups to buying a car is going through the sales process. Michaels brand of 360 degree service made the entire experience so outstanding! He’s warm and inviting while being extremely knowledgeable and professional. His approach to putting you in a car is top notch. Everybody at the Honolulu BMW branch is very good at what they do... but Michael Castaneda is why I’ve been a return customer for over 15 years More