BMW of Henderson - Service Center

I originally booked a service appt on Tuesday, Sept 7th at 8:15 for my BMW X5. Unfortunately, I was driving on Monday, Sept 6th in the afternoon and blew out a tire. So I decided to drive strait to your d at 8:15 for my BMW X5. Unfortunately, I was driving on Monday, Sept 6th in the afternoon and blew out a tire. So I decided to drive strait to your dealership (I was close by) and went inside to drop off the key. I was greeted by a very nice young man who was empathic and said he would need to speak to a manager about the key since the service department was closed. The "manager" he spoke to was literally 20 feet away (I don't know his name but he was a sales manager) from me standing behind a desk. When approached by the young man that greeted me, he started swearing and dropping F bombs about people trying to drop off keys the night before an appointment and literally said the F word over 5 or 6 times and told the young man to refuse my request. I walked over to him and said "I heard every word you said and I will take my key home with me!). I completely understand not accepting the key if that is your policy but how he handled it was absolutely pathetic. Other customers heard him and said "Wow is he pissed". I came back the next day to bring in my key and dealt with Ian who was outstanding! He followed up with me and did all of the service work, including new tires for the vehicle. I will deal with your dealership for service going forward but certainly would never buy a car here again. More

Service done earlier than promised, for less than estimate, and extras provided like water bottles. Communication was clear and I understood what was done and why. estimate, and extras provided like water bottles. Communication was clear and I understood what was done and why. More

It was a pleasure working with Service Advisor Emanuel Diaz. Mr. Diaz was very professional and knowledgeable. I was kept updated on the progress of my MW service. I would highly recommend Dr. Diaz. Diaz. Mr. Diaz was very professional and knowledgeable. I was kept updated on the progress of my MW service. I would highly recommend Dr. Diaz. More

They attended me quickly, the service was very good, they explained to me in detail the problem and the repair of my car and without waiting too long, thank you guys explained to me in detail the problem and the repair of my car and without waiting too long, thank you guys More

I had a flat tire and went to Tommy he was really helpful and he took care of the car, he is an amazing service guy. and he took care of the car, he is an amazing service guy. More

Pleasant, courteous, knowledgeable and friendly staff. Very satisfied with level of service both for potential purchase and repair needs. Ian Mandapat (Service Advisor) highly recommended. Very satisfied with level of service both for potential purchase and repair needs. Ian Mandapat (Service Advisor) highly recommended. More

I had my 2020 x5 detailed...the person responsible was a perfectionist and I thought I had a new car! Give this guy a raise! perfectionist and I thought I had a new car! Give this guy a raise! More

Everybody from the detailers to the service writers and the technicians are very professional. They take pride in their work and it shows with the cleanliness of the work place and the vehicles they servic the technicians are very professional. They take pride in their work and it shows with the cleanliness of the work place and the vehicles they service being returned cleaner than they were brought in. More

The service was complete and high quality. I was pleased with the follow up and the tech with the follow up and the tech More

Manny was awesome - very friendly, offered solutions and got me out the door as promised - happy to do business with Henderson BMW and will tell our friends! got me out the door as promised - happy to do business with Henderson BMW and will tell our friends! More