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BMW of Henderson - Service Center

Henderson, NV

4.6
451 Reviews

451 Reviews of BMW of Henderson - Service Center

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November 06, 2021

No Comunication from the dealer service department. Left messages and didn’t get an answer for a whole week. The car stayed at the shop for two weeks before they even contacted the extended warranty. Very b More

by Muli04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Grossardt
Nov 08, 2021 -

BMW of Henderson responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (702) 570-0278 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

November 06, 2021

Excellent service and great service guy, Daniel Grossardt. Service was quick and efficient. Very clean waiting area. More

by Mscurrie3808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Grossardt
Nov 08, 2021 -

BMW of Henderson responded

Hi, it is great to read such wonderful comments about your experience with us! Feel free to stop by if you ever need any more help.

November 04, 2021

Bmw tiene a un exelente trabajador Kevin pietsch.me Ayudo exelente mente muchas gracias ser More

by manuelrenteria74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin piestch
Nov 08, 2021 -

BMW of Henderson responded

Manuel, gracias por tu reseña positiva. Estamos felices de haberle sido útil. Si alguna vez necesita ayuda, simplemente llámenos. ¡Feliz automovilismo!

November 02, 2021

Good service, prices way too high. The use of the video to show me what needed to be done was very impressive. More

by wenthebills
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Gierczic
Nov 06, 2021 -

BMW of Henderson responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 02, 2021

Not happy about the tire issue with my car. Brought car in for new tire second tire doing sane thing now I have to go back to dealership last time I had to wait 3 days for a tire More

by charm71765
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darell Cox
Nov 04, 2021 -

BMW of Henderson responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (702) 570-0278 to discuss what we can do to help.

Nov 04, 2021 -

charm71765 responded

So i had it fixed turned out to be a valve issue. Thomas was great. He returned phone calls and communicated with me. I had to change service advisors because mine left. They gave me Daniel he was not great at responding to my voice mails and communication was poor. I then asked for a new advisor and they gave me Thomas.

October 27, 2021

Daniel at BMW Henderson was very helpful and took care of all the services needed. More

by GoKnightsGo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Advisor: Daniel Grossardt
Oct 29, 2021 -

BMW of Henderson responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

October 25, 2021

Car sales… A+, The service dept…. Needs work!——I ALWAYS Car sales… A+, The service dept…. Needs work!—— I ALWAYS have to send my vehicle back to have the “VIP” car wash done over because they do a terrible More

by AWhite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
Oct 26, 2021 -

BMW of Henderson responded

Hi ,thanks for the feedback, Awhite. We strive to provide excellent service to our customers at BMW of Henderson. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

October 25, 2021

This was my second service since I bought my car and second appointment with Ian and both Ian and the dealership is awesome. I am very satisfied so far and will continue to use Ian as my service advisor More

by Dean.corsaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Mandapat
Oct 26, 2021 -

BMW of Henderson responded

Hi Dean, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

October 22, 2021

My BMW has low mileage but needed the annual oil/filter check Also did other smaller checks AND carefully went over the electrical system ~ it needed a onceover! Appreciated the attention although the More

by Love My BMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hayes
Oct 25, 2021 -

BMW of Henderson responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 22, 2021

It clean friendly and knowledgeable The service gentle;eman was very nice and helpful; Thank you More

by charncharlie3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Mandapat
Oct 25, 2021 -

BMW of Henderson responded

Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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