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BMW of Henderson - Service Center
Henderson, NV
457 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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457 Reviews of BMW of Henderson - Service Center
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February 09, 2022
Flawless! My 750i was finished on time and all work was completed. Kyle communicated very well, was courteous and friendly. I couldn't ask for more. completed. Kyle communicated very well, was courteous and friendly. I couldn't ask for more. More
by flawless
Employees Worked With
Kyle Maxwell
February 05, 2022
Very good communication, the service technician came out to explain what was done and addressed my concerns. The courtesy shuttle was there right away to take me home and pick me up when the car was finish to explain what was done and addressed my concerns. The courtesy shuttle was there right away to take me home and pick me up when the car was finished. Great experience. More
by David L.
Employees Worked With
Kyle & Glade
January 20, 2022
Contacting dealership to make appointment or contacting dealership to get status of vehicle repair is very difficult. I had to contact sales manager to finally get someone to answer the maintenance phone dealership to get status of vehicle repair is very difficult. I had to contact sales manager to finally get someone to answer the maintenance phone lines More
by rj4ee
Employees Worked With
I known
January 19, 2022
Efficient, professional & clean. My advisor Emmanuel was excellent as well. My BMW was ready & they had a shuttle to & from work for me. Thank you for making it easy ! excellent as well. My BMW was ready & they had a shuttle to & from work for me. Thank you for making it easy ! More
by lisacrum1
Employees Worked With
Emmanuel Service Dept
January 16, 2022
That Led You to File a Complaint:I brought my vehicle in That Led You to File a Complaint: I brought my vehicle in to get serviced for a minor radiator leak Dec 23, 2022 Spoke with Service Manager Kyle he s That Led You to File a Complaint: I brought my vehicle in to get serviced for a minor radiator leak Dec 23, 2022 Spoke with Service Manager Kyle he said they charge 250 to check for any issues and will apply fee to labor if car work is needed I agreed. A few hours later Kyle called me and informed me that the radiator was leaking and it needed to be replaced the labor will be $2100 I told Kyle I couldn't afford it and called Pep Boys they quoted me 1200 for labor I called Kyle back and I explained that Pep Boys would charge less, Kyle said he can do work for $1500 I agreed and Kyle rest assured that my radiator was the only problems. A week and a half later Kyle calls and says theres more issues I was confused because I thought my car was diagnosed and the only issue was my radiator he said charges after repairs should be around 2300 I explained I couldn't afford it Kyle replied and said don't worry he'll get it down to 1700 I agreed. On Jan. 6 Kyle called and said my car was ready and said my bill is 3800 I screamed like how did my price shoot sky high he said that he'll have his boss contact me and try to negotiate price it's been a week and still no contact or help...I was severely taking advantage of. More
by kdresorts
Employees Worked With
Kyle
