BMW of Henderson - Service Center

While the Service Manager, Stacy, is very nice, she is still hindered by the people who actually do the inspection and work. I have a concern that I will be contacting BMW Customer Service about. Not goin still hindered by the people who actually do the inspection and work. I have a concern that I will be contacting BMW Customer Service about. Not going to argue the point here. grrr. More

Albert did a fantastic job of getting to the bottom of my car’s issue and stayed in constant communication till the completion of the repair. car’s issue and stayed in constant communication till the completion of the repair. More

Very clean building and shop, everyone was helpful, service advisor kept me updated throughout the entire process! And even though we didn't move forward with an expensive repair we still appreciated t service advisor kept me updated throughout the entire process! And even though we didn't move forward with an expensive repair we still appreciated the work they could do for us! More

BMW of Henderson is the best BMW dealer we have ever had. We have owned BMWs since 1992 which spans many dealerships across many states. We have owned BMWs since 1992 which spans many dealerships across many states. More

I had to go four times to get me issue fixed. So I’m neutral on referring someone. However, the person helping me (Kevin) was very helpful even when I was not a nice customer. I’m hoping the f So I’m neutral on referring someone. However, the person helping me (Kevin) was very helpful even when I was not a nice customer. I’m hoping the fourth time is a charm and I don’t need to go again for the same problem. More

Excellent service on my car, but no loaner car available (I understand this) , a shuttle ride home but no ride back to the dealer. I would have to rent a car. Pretty poor service on a new luxury car. Th (I understand this) , a shuttle ride home but no ride back to the dealer. I would have to rent a car. Pretty poor service on a new luxury car. The Audi dealer provides a Lyft. More

Summery: Important! - First contact, Emanuel states techs can’t find any issue with the car, it runs fine and no codes are shown. Possible over night hold for cold star - First contact, Emanuel states techs can’t find any issue with the car, it runs fine and no codes are shown. Possible over night hold for cold start test. - Second contact, An hour later Emanuel calls back to state that the issue is the fuel pump and module shorted out. Then stated they came to this conclusion/diagnosis because the car wouldn’t start when they tried to pull it out of the bay (The bay that the car drove into under its own power Emanuel confirmed). So our options given to us by Emanuel was pay $2600 or have it towed. - Third contact (next day), Emanuel states that the car has now started and they have came to a NEW conclusion that it’s a intermittent fuel pump shortage INTERNALLY (short is inside fuel pump). Next option given to us by Emanuel is to come pick up the car but he can’t promise that it will start once I arrive. - Details never provided were, codes or steps in detail that supports the diagnosis. - Concerns, during second contact I was given a definitive answer that the fuel pump and module are shorted out and my car will not run and will have to be fixed or towed BUT the next day a new diagnosis has accrued state the fuel pump isn’t actually shorted to the point of failure or absolute need of repair for the car to run and is just a intermittent issue. So yesterday if I would have paid it would have been for a false diagnosis. Going forward from here how can I be confident that this new diagnosis is TRUE? Example: For all I know I could get a phone call tomorrow morning stating that the fuel pump is fine and it was just the injectors the whole time. My fear is that something was damaged during diagnosis that is now causing this newly acquired intermittent failing to start issue (that was never a problem before, nor the original reason for coming in). I towed my car to another mechanic he did diagnostics found nothing wrong. Changed the air filter. Said there’s no starting problems for sure and no other problems he can find the car runs and drives great. He was so positive that he told me If it doesn’t start call him he’ll come tow it for free. I’ve been driving the car for weeks and it’s started every time and runs perfectly. Service Mgr Wyatt is terrible Service writer Emanuel is Terrible! Store Mgr is Awesome Service Foreman is Awesome More

I was told my car was ready so I told them I will pick it up in 1 1/2 hour. I get there and it wasn’t wash yet and there was a car in front of me so really it’s not ready for pick up. So I told them forget t up in 1 1/2 hour. I get there and it wasn’t wash yet and there was a car in front of me so really it’s not ready for pick up. So I told them forget the wash just give me my car. In hind sight, I probably should have had them wash the car because there was a lot of greasy hand prints from the mechanic. This is not isolated from this visit, I had issues every time I take my car there. More