BMW of Henderson - Service Center

Alway an unpleasant experience with the service department! No sense of urgency, poor communication in providing status updates and follow through. Overall, poor service. department! No sense of urgency, poor communication in providing status updates and follow through. Overall, poor service. More

Ian is professional and a wonderful service advisor. Very courteous and knowledgeable. Dealership is clean and nicely rub Very courteous and knowledgeable. Dealership is clean and nicely rub More

Stacy is a very nice service writer and has my tires replaced while I waited. I was in and out wishing the hour. replaced while I waited. I was in and out wishing the hour. More

The service department was great and got me and in out of there very quickly. Haven't had any issues at BMW of Henderson and highly recommend them! there very quickly. Haven't had any issues at BMW of Henderson and highly recommend them! More

My car was in the shop for two weeks. The warranty company had to be notified to allow the repairs to be made. When I bought the warranty from another BMW dealer it was $5,000 and I was The warranty company had to be notified to allow the repairs to be made. When I bought the warranty from another BMW dealer it was $5,000 and I was told it would cover virtually everything except maintenance items. The first bill they gave me was $7700! It took them two trips into the shop to get the dealer to get it squared away, Once I got the car back I noticed they didn't even bother to wash it? Unfortunately I have driven BMWś for years and still have two today. The service from BMW of Henderson is always a nightmare! The cars are great, the service is not! More

Top notch service from Ian again. I will only go to him as everything with him is seamless. Easy to work with and trustworthy I will only go to him as everything with him is seamless. Easy to work with and trustworthy More

Ever since automation took over this dealership it’s customer service has gone down. I’ve tried to purchase a car from them 5 times in 8 years with no luck. They’re service department is much better pro customer service has gone down. I’ve tried to purchase a car from them 5 times in 8 years with no luck. They’re service department is much better provided you get one of they’re better service advisors. More

I brought my car in and I didn't realize it had an oil leak and the tires had really uneven wear from poor alignment. The technician showed me with a video the issues with my car, and the SA was thorough leak and the tires had really uneven wear from poor alignment. The technician showed me with a video the issues with my car, and the SA was thorough in his explanation. They also were able to get a significant amount of work done in 2 days which was critical because I had a road trip planned. Professional, courteous and fast. :) More

The car stopped in the middle of the freeway all upon sudden. Took it to dealership. Was told to replace certain part. Brought up the concern of the defect to the repair representative and was told it is sudden. Took it to dealership. Was told to replace certain part. Brought up the concern of the defect to the repair representative and was told it is not a defect and I have to pay for it. Normally cars do not stop on the middle of the freeway for no reason. Never had that happened to me before with 7 cars owned. Obviously defective and the dealership did not wanted to take responsibility of fixing it. Would never suggest going to the dealership and either buying another BMW or fixing one there! More