BMW of Henderson - Service Center

I paid $250 for an oil change. Oh, wait, that was just the estimate, the actual cost was $33 higher (excluding tax) than the estimate, without any permission from me. In addition, Oh, wait, that was just the estimate, the actual cost was $33 higher (excluding tax) than the estimate, without any permission from me. In addition, I was brow beaten into getting the vehicle maintenance check for $150, resulting in an additional $2700 of "needed" work on the car which has only 27000 miles on it, mostly highway driving. What kind of junk does BMW make anyway? OR, is it that this dealership is just out to make a buck regardless of whether the car needs the work done? At any rate, I was planning on trading my car in for a new one in the next couple of weeks and now I know for sure it won't be for another BMW. More

Customer service was amazing my service provider seemed knowledgeable and answered every question I asked. The big plus was the cleaning of my car it’s looked like new again. knowledgeable and answered every question I asked. The big plus was the cleaning of my car it’s looked like new again. More

Justin cares about his clients and really goes above and beyond to ensure quality service! beyond to ensure quality service! More

Tim Cheng, my service advisor was very helpful and kept me informed through the entire process and the car was finished in a timely manner me informed through the entire process and the car was finished in a timely manner More

I wish this dealership would get their act together. Especially as a luxury car dealership. Somehow they’re always a mess. Went for my oil change, they lost my car for a minute and then after finding it Especially as a luxury car dealership. Somehow they’re always a mess. Went for my oil change, they lost my car for a minute and then after finding it, brought out a non washed car although they said they would wash it. It’s just strange to me. The only reason I go is because I have a prepaid oil change package, otherwise I’d go elsewhere. Like I do for other due car services. More

Friendly, responsive, professional. Great customer service overall. Would highly recommend to my family and friends. Great customer service overall. Would highly recommend to my family and friends. More

Gregory Mercer at the BMW of Henderson store took very good care of us. We were visiting from out of state for this service... and he made sure it was done efficiently... , so we could be on the road bac good care of us. We were visiting from out of state for this service... and he made sure it was done efficiently... , so we could be on the road back to Utah More

Fantastic spectacular proffessional employees! Great showroom! Wonderful free coffee! Convenient vending machine! Friendly management! Impressive! Great showroom! Wonderful free coffee! Convenient vending machine! Friendly management! Impressive! More

I was able to get the car scheduled in the next day and the service was completed quickly. The car required new rear brakes and it was completed pretty fast considering they were a last minute find. All of the service was completed quickly. The car required new rear brakes and it was completed pretty fast considering they were a last minute find. All of the employees were very professional and kind. More

Great as always ! !!!! Above and beyond ….we are so happy to deal with Dave Durrill and Ian … !!!! Above and beyond ….we are so happy to deal with Dave Durrill and Ian … More