BMW of Henderson - Service Center

Typically I am happy with my service experience. The service adviser on my recent visit was not at all clear about fees. Despite having a coupon, there are apparently additional fees that aren’t cov The service adviser on my recent visit was not at all clear about fees. Despite having a coupon, there are apparently additional fees that aren’t covered. This came as a surprise when I picked my car up. He gave me a total that I assumed covered the oil change and smog test. He never pointed out the additional amount. More

My vehicle needed its 10k mile service so I booked an appointment at my local BMW dealership. Service was average. I will add that it took 2.5 hrs for an oil change. appointment at my local BMW dealership. Service was average. I will add that it took 2.5 hrs for an oil change. More

The team provided a ton of help and when more repairs were needed they were able to get me a loaner to stay on the road. Greg is awesome and I'll be back for the next service. were needed they were able to get me a loaner to stay on the road. Greg is awesome and I'll be back for the next service. More

The experience in service was great. I worked with Albert Fantone. Albert was professional, cordial, and efficient. He was thorough in explaining in detail the work that needed to be d I worked with Albert Fantone. Albert was professional, cordial, and efficient. He was thorough in explaining in detail the work that needed to be done and the pricing of said service. He managed to have the BMW returned to my house, knowing I was having a hard time walking. I would also like to give kudos to Jose Flores in the receiving bay area. He was super kind and most helpful. Opened doors took care of the foggy windows just a delightful person., etc. Good staff at this location. More

Friendly staff and great service. I will be recommending to others to visit Henderson BMW. I will be recommending to others to visit Henderson BMW. More

Christian was outstanding. He was professional, personable, and knowledgeable. The service was prompt and complete. He was professional, personable, and knowledgeable. The service was prompt and complete. More

Took my car in for routine oil change and wanted an appraisal for selling. I was told it would all be done in one day. It was not. I was then told the appraisal would be done next morning. I drove to H appraisal for selling. I was told it would all be done in one day. It was not. I was then told the appraisal would be done next morning. I drove to Henderson twice. The appraisal still wasnt done. Then when I took my car it wasnt driving right, There was no acceleration. I took it back immediately and they found the mechanic has left a pipe disconnected. More

Just want to thank the Service department and Kyle for providing such detailed care of my vehicle. From the uber ride I was offered, to the detailed video assessment of my vehicle I received- Service was providing such detailed care of my vehicle. From the uber ride I was offered, to the detailed video assessment of my vehicle I received- Service was top notch! More

My service advisor Gregory Mercer was great. He kept me informed on the progress of my repair. The dealership has always been professional and responsive to both the sales process and the servic He kept me informed on the progress of my repair. The dealership has always been professional and responsive to both the sales process and the service department is the best. More

I recently took my car to get the gas sensor changed and to see why my brakes were making a noise. I did some research and was advised by another dealer what needed to be done. So, I dropped off my car an to see why my brakes were making a noise. I did some research and was advised by another dealer what needed to be done. So, I dropped off my car and advised them on what was going on. I was told I needed to do additional work before it was even look at. Then I was told the work was going take a couple days. Now at this time my car wasn't even looked at yet. My car was drop off at 10am no one called or gave me a follow up. I called at 4 pm and asked what was going on with my car. Then they sent me a video telling me my brakes were great but I needed a lot of additional work. I knew I just needed the gas sensor to be looked at, but I was told I need about $4000.00 in work to be done. To make it more frustrating. When I picked up my car, they handed me a paper summary which told me I needed to get new brake pads. I just had my brakes changed at their site less than a year ago. My car has about 70,000 miles I don't drive it a lot. I feel since I'm women I was targeted. This so bad. More