BMW of Henderson - Service Center

They are honest with the repair price and they deliver the repaired vehicle on time. I recently sold a vehicle that was repaired by BMW of Henderson and because of the service records I was able to sel the repaired vehicle on time. I recently sold a vehicle that was repaired by BMW of Henderson and because of the service records I was able to sell the car for more. More

Been going to BMW Henderson for many years. The service department is excellent and very knowledgeable. The service department is excellent and very knowledgeable. More

Friendly staff clean environment. Gregory was very efficient and made me feel confident with the services purchased. Gregory was very efficient and made me feel confident with the services purchased. More

I recently had the pleasure of working with Kyle Maxwell, and I can confidently say that he is the best service advisor I have encountered, not only at BMW but across all dealerships I’ve dealt with. From th and I can confidently say that he is the best service advisor I have encountered, not only at BMW but across all dealerships I’ve dealt with. From the moment I walked in, Kyle exuded professionalism and passion for his work. His extensive knowledge about BMW vehicles was evident, and he took the time to listen to my concerns, ensuring that I felt valued and understood. His kind demeanor and patient approach made a potentially stressful situation feel manageable, and it was clear that he genuinely cared about providing the best service possible. Kyle's problem-solving skills are truly commendable. He navigated my service needs with efficiency and clarity, turning what could have been a complicated process into an easy resolution. His commitment to customer satisfaction shines through in every interaction, and it's inspiring to see someone so dedicated to their role. I wholeheartedly recommend Kyle Maxwell to anyone seeking service at BMW; his expertise and compassionate service will undoubtedly enhance your experience. Marcia Evers More

I am very happy with the timely service. The free vehicle check up was great, my rep was great. The electrical check up was great and done with a far price but the price to do the recommen The free vehicle check up was great, my rep was great. The electrical check up was great and done with a far price but the price to do the recommended repairs were almost more then I paid for the 2004 z-4 car! More

Scheduler was able to get me in quickly. I needed a battery replacement. Victor was my service agent and was great from start to finish. Service sent videos showing and telling what they ch I needed a battery replacement. Victor was my service agent and was great from start to finish. Service sent videos showing and telling what they checked on my car. All of my settings were still in tact when I picked up my car! Yeah! My only issue is that my brake fluid light came on on my drive home, saying it needs to be serviced. I think it's just a computer date issue, but I would have hoped that was checked while the car was being serviced. More

I love working with Julia, she is amazing, and does a GREAT JOB! She is great with customer service and communications! GREAT JOB! She is great with customer service and communications! More

Great experience in the service department. Scheduling the appointment over the phone was easy. I dropped off my vehicle and was greeted promptly and shown to the waiting area. Working with Scheduling the appointment over the phone was easy. I dropped off my vehicle and was greeted promptly and shown to the waiting area. Working with Albert as the service advisor was great. He kept me up the date on the progress and notified me when the vehicle was done. Picking up the vehicle was easy and a fast process. I would go back to the service center anytime for issues with my car. More

Do NOT visit this business. I had scheduled service for my vehicle over a week in advance. No phone call in advance, but that’s not the issue. When I arrived early for my appoi I had scheduled service for my vehicle over a week in advance. No phone call in advance, but that’s not the issue. When I arrived early for my appointment, there were no less than 5 advisors not assisting clients, two of which were shopping online as I could see their computer screens. 20 minutes after I arrived, service advisor Kyle came over to get me. We sat down and I explained the issue I was having. He asked if I had planned on leaving my car and I said yes no issues and he said “good, because we are backed up 3 days so it’ll be next week”. Once again no call in advance to let me know this. I was rightfully upset and had no ability to leave my car so I went to leave and the service advisor was very indignant and said “don’t blame us for your issues”. Customer service doesn’t exist at this business. I asked for a call back from the service manager and general manager and got nothing. I wasn’t looking for anything more than an apology but obviously that was too much to ask. Take your BMW or buy your new BMW at Las Vegas BMW on Sahara. They actually care about their clients. More

Never had a problem with any of the service men with BMW always get my car ready to go get it fixed and the BMW dealership service department is the best I’ve ever had always get my car ready to go get it fixed and the BMW dealership service department is the best I’ve ever had More